We paid for early access but it turned out to be NO ACCESS. PAY OUR MONEY BACK

[Voidedge_Ragna]

So what's it going to look like on the actual launch day....they're struggling with early access, launch day is going to be hell to get on

This is the full release. The Idea of early access only works if its not something everyone has.

So why do they call it early access then? Because they hope that by Tuesday things have settled down and the queue will be better. This would mean they have a good release in the eyes of Media and Their own Company.

The Idea of early access makes zero sense if basically 99% of players have it, its like "Fly with me joke"

Would you like to have a fast boarding pass to the plane?
"Yes"
Great here you go, we sold this to everyone today!

Its not Pre-boarding if everyone has it, and its not pre release if everyone has it. I have yet to meet a player who is in EW range and did choose not to buy early access even those who are not in Level range got it for the Earring.

SE not only knew this but they did further throttle the game to have the server stable, Downloads were down to 0.04mb for many players and queue times of +4h are just simply not acceptable. They walked into this knowing it, made bank ... and said "we are sorry its gonna be like this" which costs them nothing.

[MsQi]

oh yes we did. SE got our cash months ago. Next time I'll not bother with this "early access" vaporware.

We got early access for when we paid, not what we paid. It'll be the same price most people will pay at launch. Hard to work out what kind of refund the OP would want.

[XiXiQ]

We got early access for when we paid, not what we paid. It'll be the same price most people will pay at launch. Hard to work out what kind of refund the OP would want.

Also equally hard to figure out why you'd bother paying months in advance for something you won't get.


I'm not doing this again. Next time I'll not buy in advance, and unsubscribe for the month because I know from experience they cannot deliver.

[Missbone]

Got kicked from game and now i have que from 4k+ which means wayting again 3-4 hours like yesterday evening. Thx square for this great weakend -_-

[IdowhatIwant]

So what's it going to look like on the actual launch day....they're struggling with early access, launch day is going to be hell to get on

Let's be honest, Dec 3 is the launch day. "Early access" is just term to get us to be more likely pre-order to boost sales during certain quarters. A good example of actual early access is reviewers getting a copy of a game a couple days before the game is released to the public.

[GathaMarha]

2 hours later in queue! 2002 ftw! Well 1 more day to try to log in to an early access that I still havent been able to even try! Pre-order...Right.....GG SE.
https://ibb.co/WcF8vQG

[Alystin]

I buyed subscription 3 December, now is second day of waiting in queue, what if I'll not login to 1 January? (My subscription ends this day). 5 hours of waiting for now, 2 errors 2002.

[Sclair0]

I don't want my money back. But I do definitely think it's facetious to claim customers should tolerate bad situations surrounding products they paid for just cause its the norm.

I think Square were right to apologise, and I would like to see more action to get the software more robust when queues of this size happen so that perhaps even if the servers are struggling we at least don't need to launch the game over and over just to requeue.

It would be nice to see them maybe extend sub-time though to compensate for the days we've paid for our subs but have been unable to play properly.

[Moonlite]

I buyed subscription 3 December, now is second day of waiting in queue, what if I'll not login to 1 January? (My subscription ends this day). 5 hours of waiting for now, 2 errors 2002.

Well depending on when you play and how long, you could not be able to play for weeks. This isn't going away for at least two weeks.

They have given out free time in the past because of these issues.

Yeah I feel it would be in players best interest to post screen shots of getting error punished on as many forms of social media they can. They can't fix the lack of hardware now. But they can eat the rebate for giving players more time. EU servers sound like a hot mess. I don't think any NA servers are seeing 10k ques.

[IdowhatIwant]

I don't want my money back. But I do definitely think it's facetious to claim customers should tolerate bad situations surrounding products they paid for just cause its the norm.

I think Square were right to apologise, and I would like to see more action to get the software more robust when queues of this size happen so that perhaps even if the servers are struggling we at least don't need to launch the game over and over just to requeue.

It would be nice to see them maybe extend sub-time though to compensate for the days we've paid for our subs but have been unable to play properly.

They have given out free time in the past because of these issues.