Worst Customer Experience Ever

[Qyla]

I really like this game, it is amazing...I got to play today during the day and was amazed at the complete lack of issues and small ques. I thought, 'SE kicks ass!' Then I went AFK to do dinner with my family and came back to 5k+ ques...what makes me sad is all the ppl that are so stalwart in their defense of SE...we were warned, it is to be expected, had the most concurrent players on Steam, just play in 2 weeks...
FFXIV was the 10th most played games today with a peak of 87,831...compared to MIR4, Rust, NW [on the low end]. New World is new and somehow they go the servers go get 131k players at peak. This is completely inexcusable that ppl cannot log into the game. Ques of 5k that go down so slow if you are in que you will get dropped and have to que again. Just terrible. To defend this kind of issue speaks to the massive good will this game has with their community. As someone why appreciates FFXIV as a masterful storytelling experience I am not not blinded to the fact that this is just terrible. Really sad.

[Freki42]

oh the automobile issue? it's looking like probably late 2023 before the issue even really starts going away. the manufacturers have cars piled up but no chips for them. dealers are getting 5-7 new cars usually of one type, and it's rare you can find a place that will accept a custom car set up from a website or a dealer. By the way, dealers are not doing custom orders because they know they will be waiting a year or more for something that might not be made ever.

Now To @kurithas: where were they to get the parts for new servers? they've been trying to source parts for the oceanic DC, yet they don't have what they need so how can they add more servers JUST for the launch that after a month they won't be using that much as people have done the normal, sped to the end and said ok i'm done! PEACE out till the next patch!

[DarthNinjus]

I wouldnt even care if the queue kept my spot in line every time it has booted me out for the last few hours. /shrug.

[Freki42]

You do realize who BACKS and published New World, oh yea also they are hosting them on their own servers! AMAZON.... you think SE has the appropriation power that AMAZON does? it just purchases what it wants and other hope there is something left. Also NEW world had brand new servers being build during the pandemic and didn't have any issues because of AMAZON again. SE had their severs already set and they were not engaged in major server upgrades till just early to mid 2021 and just could not get the equipment fast enough.