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  1. #24
    Player
    Hoshiko's Avatar
    Join Date
    Apr 2011
    Posts
    40
    Character
    Hoshiko Hanelor
    World
    Faerie
    Main Class
    Marauder Lv 80

    JBL Quantum 800 crashing FFXIV in Direct X 11

    I'm having the same issue here.
    I was actively playing XIV when I turned on my new headphones. The game immediately crashed with a Direct X error.
    Now, I cannot get past the login screen using the "Play" button. The game immediately crashes with the error.
    If I disable Direct X 11, I can get past this point. The queue is horrible, so I can't get online to try turning off the new embody options for further testing.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\starr\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS F1 Y1
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8140.684MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 13516.684MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.457GB SYSTEM_FREEDISC_SPACE 89.221GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1861.652GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon RX 580 Series
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 4040.684 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4070.342 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 3200 x 1800 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0355861.inf_amd64_25cdb6edf7d0d829\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355861.inf_amd64_25cdb6edf7d0d829\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355861.inf_amd64_25cdb6edf7d0d829\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355861.inf_amd64_25cdb6edf7d0d829\B355199\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.27017
    SYSTEM_GRAPHICS_DRIVER_DATE 5/14/2020 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 4 - SAMSUNG (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {3ECB651E-79EF-4E76-9575-CD6F0F1F18B5}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.1.12
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/9/2019 19:00:00
    SYSTEM_SOUND Headset Earphone (JBL Quantum 800 Chat)
    SYSTEM_SOUND_DEVICE_ID {68EFCC63-A51A-4F89-96CE-581DA2AD6171}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {E5089D08-7CF9-4904-B7C6-58E14277B731}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
    SYSTEM_SOUND Speakers (JBL Quantum 800 Game)
    SYSTEM_SOUND_DEVICE_ID {AD9B8CD7-4032-42AC-A2F4-5A25D682A4A6}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {D4354720-6862-45A6-9515-23C5AED2B235}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9B2C5D70-D2CF-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {152848D0-58D6-11EC-8001444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4D71030-1879-11EC-8001444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4D75E50-1879-11EC-8002444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A3AF0B30-D2CC-11E9-8007444553540000}
    SYSTEM_INPUT_NAME ITE Device(8595)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4D75E50-1879-11EC-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A3B8F640-D2CC-11E9-8008444553540000}
    SYSTEM_INPUT_NAME ITE Device(8595)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4D78560-1879-11EC-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {9B366F90-D2CF-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    FINAL FANTASY XIV
    Game crashes with DX11 errors after EW update — Mozilla Firefox
    Inbox (37) - Gmail — Mozilla Firefox
    Photos
    JBL Quantum800
    Microsoft Text Input Application
    Scan 2.jpeg ‎- Photos


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Steam
    TeamViewer
    Lernout & Hauspie TruVoice American English TTS Engine
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
    my editor v6
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40649
    4K Video Downloader
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40649
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40649
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
    GoTo Opener
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40649
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Epic Games Launcher
    AutoHotkey 1.1.33.10
    GIMP 2.10.12
    Mozilla Firefox (x64 en-US)
    Mozilla Maintenance Service
    WAKFU
    VLC media player
    4K Video Downloader
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40649
    Microsoft Update Health Tools
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
    AMD Product Verification Tool version 1.0.4.8
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40649
    Windows PC Health Check
    Immerse Gamepack FINAL FANTASY XIV Edition version 1.0.3.10
    Lenovo Bluetooth with Enhanced Data Rate Software
    Epic Games Launcher Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001864
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001F94
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00003388
    C:\Program Files (x86)\TeamViewer\TeamViewer.exe 000021D4
    C:\Program Files\Lenovo\Bluetooth Software\BTTray.exe 00002588
    C:\Program Files\Lenovo\Bluetooth Software\BTWUIExt.exe 00002F68
    C:\Program Files\Lenovo\Bluetooth Software\BtStackServer.exe 000025C4
    C:\Program Files\Mozilla Firefox\firefox.exe 00000BAC
    C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002564
    C:\Program Files\WindowsApps\Microsoft.Office.Desktop_16051.14527.20276.0_x86__8wekyb3d8bbwe\Office16\SDXHelperBgt.exe 0000062C
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001E20
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.120.0_x64__8wekyb3d8bbwe\YourPhone.exe 000020F8
    C:\Users\starr\Downloads\DS4Windows\DS4Windows.exe 00002630
    C:\WINDOWS\Explorer.EXE 000019E0
    C:\WINDOWS\SysWOW64\RunDll32.exe 00003020
    C:\WINDOWS\System32\svchost.exe 00002384
    C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001ED0
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CEC
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002370
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00001E40
    C:\WINDOWS\system32\DllHost.exe 00001C7C
    C:\WINDOWS\system32\SettingSyncHost.exe 00002104
    C:\WINDOWS\system32\sihost.exe 0000167C
    C:\WINDOWS\system32\svchost.exe 00001E78
    C:\WINDOWS\system32\taskhostw.exe 0000187C
    C:\Windows\System32\CompPkgSrv.exe 00002A1C
    C:\Windows\System32\GameBarPresenceWriter.exe 000025F8
    C:\Windows\System32\RtkAudUService64.exe 000024B4
    C:\Windows\System32\RuntimeBroker.exe 000003CC
    C:\Windows\System32\SecurityHealthSystray.exe 000006E4
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00002B90
    C:\Windows\System32\smartscreen.exe 00001C54
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    Last edited by Hoshiko; 12-10-2021 at 09:18 AM.