I'm having the same issue here.
I was actively playing XIV when I turned on my new headphones. The game immediately crashed with a Direct X error.
Now, I cannot get past the login screen using the "Play" button. The game immediately crashes with the error.
If I disable Direct X 11, I can get past this point. The queue is horrible, so I can't get online to try turning off the new embody options for further testing.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\starr\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F1 Y1
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8140.684MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13516.684MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.457GB SYSTEM_FREEDISC_SPACE 89.221GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1861.652GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4040.684 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4070.342 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3200 x 1800 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0355861.inf_amd64_25cdb6edf7d0d829\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355861.inf_amd64_25cdb6edf7d0d829\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355861.inf_amd64_25cdb6edf7d0d829\B355199\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0355861.inf_amd64_25cdb6edf7d0d829\B355199\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.27017
SYSTEM_GRAPHICS_DRIVER_DATE 5/14/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - SAMSUNG (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3ECB651E-79EF-4E76-9575-CD6F0F1F18B5}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.12
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/9/2019 19:00:00
SYSTEM_SOUND Headset Earphone (JBL Quantum 800 Chat)
SYSTEM_SOUND_DEVICE_ID {68EFCC63-A51A-4F89-96CE-581DA2AD6171}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {E5089D08-7CF9-4904-B7C6-58E14277B731}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
SYSTEM_SOUND Speakers (JBL Quantum 800 Game)
SYSTEM_SOUND_DEVICE_ID {AD9B8CD7-4032-42AC-A2F4-5A25D682A4A6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {D4354720-6862-45A6-9515-23C5AED2B235}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B2C5D70-D2CF-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {152848D0-58D6-11EC-8001444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4D71030-1879-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4D75E50-1879-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3AF0B30-D2CC-11E9-8007444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4D75E50-1879-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B8F640-D2CC-11E9-8008444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4D78560-1879-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9B366F90-D2CF-11E9-8003444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
FINAL FANTASY XIV
Game crashes with DX11 errors after EW update — Mozilla Firefox
Inbox (37) - Gmail — Mozilla Firefox
Photos
JBL Quantum800
Microsoft Text Input Application
Scan 2.jpeg - Photos
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
TeamViewer
Lernout & Hauspie TruVoice American English TTS Engine
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
my editor v6
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40649
4K Video Downloader
Launcher Prerequisites (x64)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40649
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40649
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
GoTo Opener
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40649
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Epic Games Launcher
AutoHotkey 1.1.33.10
GIMP 2.10.12
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
WAKFU
VLC media player
4K Video Downloader
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40649
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
AMD Product Verification Tool version 1.0.4.8
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40649
Windows PC Health Check
Immerse Gamepack FINAL FANTASY XIV Edition version 1.0.3.10
Lenovo Bluetooth with Enhanced Data Rate Software
Epic Games Launcher Prerequisites (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001864
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001F94
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00003388
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 000021D4
C:\Program Files\Lenovo\Bluetooth Software\BTTray.exe 00002588
C:\Program Files\Lenovo\Bluetooth Software\BTWUIExt.exe 00002F68
C:\Program Files\Lenovo\Bluetooth Software\BtStackServer.exe 000025C4
C:\Program Files\Mozilla Firefox\firefox.exe 00000BAC
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002564
C:\Program Files\WindowsApps\Microsoft.Office.Desktop_16051.14527.20276.0_x86__8wekyb3d8bbwe\Office16\SDXHelperBgt.exe 0000062C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001E20
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.120.0_x64__8wekyb3d8bbwe\YourPhone.exe 000020F8
C:\Users\starr\Downloads\DS4Windows\DS4Windows.exe 00002630
C:\WINDOWS\Explorer.EXE 000019E0
C:\WINDOWS\SysWOW64\RunDll32.exe 00003020
C:\WINDOWS\System32\svchost.exe 00002384
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001ED0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CEC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002370
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001E40
C:\WINDOWS\system32\DllHost.exe 00001C7C
C:\WINDOWS\system32\SettingSyncHost.exe 00002104
C:\WINDOWS\system32\sihost.exe 0000167C
C:\WINDOWS\system32\svchost.exe 00001E78
C:\WINDOWS\system32\taskhostw.exe 0000187C
C:\Windows\System32\CompPkgSrv.exe 00002A1C
C:\Windows\System32\GameBarPresenceWriter.exe 000025F8
C:\Windows\System32\RtkAudUService64.exe 000024B4
C:\Windows\System32\RuntimeBroker.exe 000003CC
C:\Windows\System32\SecurityHealthSystray.exe 000006E4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002B90
C:\Windows\System32\smartscreen.exe 00001C54