Issue with DirectX 11 since Endwalker update.

[NohVah]

Hello, I've been getting the below error message when I try to launch the game in DirectX 11 mode ever since the Endwalker update. Is there any way to fix it? I've already tried re-installing the game and it didn't fix the issue.

[Larirawiel]

Hey. Please provide a report of your system. Simply go to the "Config" option on the FF14 launcher and to the right of "System Information" click on "Display". Then post it in this thread.

Cheers

[SilverStatus]

Hi, I also have the same issue. Have been playing for 2 years and have not had any issues in loading the game and suddenly after Endwalker update I keep getting DirectX 11 errors. I uninstalled and reinstalled twice with no luck. Most of the time it boots me out before I even get to the title screen. On the occasions I do, I get the most horrific audio distortion. I've read around that this is a driver issue but it really isn't clear what to do and I really want to play... If anyone has any advice, please help!

[Nananini]

Same problem here. Playing FF since 2015 without problems. But since Endwalker I can't load the game with DirectX 11. Blackscreen before I get to title screen and then the game crashes

[Ordeen]

I'm in the same boat, can only load the game in Direct X 9 and it's prone to crash in high traffic areas, Reinstalled twice already too, so frustrating

[Gunloeth]

Same problem! Also tried reinstallation, and ended up operating the game in DX9.

[Renob]

Hi, I also have the same issue. Have been playing for 2 years and have not had any issues in loading the game and suddenly after Endwalker update I keep getting DirectX 11 errors. I uninstalled and reinstalled twice with no luck. Most of the time it boots me out before I even get to the title screen. On the occasions I do, I get the most horrific audio distortion. I've read around that this is a driver issue but it really isn't clear what to do and I really want to play... If anyone has any advice, please help!

This EXACT issue. Needs fixed. I don't want to wait in queue for 3 hours just for the game to crash in high traffic areas under DX9, just to queue again.
Updated video card drivers and all this started yesterday when I tried to play.

[ArrenKae]

Also having these same symptoms as SilverStatus. The error message I sometimes get (when the game doesn't immediately crash to desktop or have garbled sound) is:

"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-11-27_14:20

ffxiv_dx11.exe+4BD670
ffxiv_dx11.exe+8BF3FC
ffxiv_dx11.exe+2053EC
ffxiv_dx11.exe+C5AFB
ffxiv_dx11.exe+52004C
ffxiv_dx11.exe+5DB460
ffxiv_dx11.exe+93F2F
ffxiv_dx11.exe+178E8D"

Below is my system information. Hope it helps!



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Brian\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16301.059MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32685.059MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.759GB SYSTEM_FREEDISC_SPACE 63.857GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.482GB SYSTEM_FREEDISC_SPACE 1615.248GB
SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.482GB SYSTEM_FREEDISC_SPACE 1615.248GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.529 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.529 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 3000
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 1664 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumd64.dll,igd10umd64.dll,igd10umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 9.17.0010.4459
SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2016 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headphones (2- Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {9BE7B4B0-CDD0-4794-B876-5BD9F2DC861C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND Headset Earphone (2- Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {DB053571-31BA-406F-B1C8-3E82E6730F04}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND LC27T55 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AC7171AD-0DE1-485B-ACD8-0DAA89BC4492}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8BF8EA0-91ED-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D8C051F0-91ED-11E9-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CFBC3160-459A-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A77D8060-2994-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A77EDFF0-2994-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CFBCCDA0-459A-11EC-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A77F2E10-2994-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CFBD1BC0-459A-11EC-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7806690-2994-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CFBD90F0-459A-11EC-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CDBF050-FE65-11E4-8001444553540000}
SYSTEM_INPUT_NAME Fitbit Base Station
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CDC3E70-FE65-11E4-8002444553540000}
SYSTEM_INPUT_NAME Fitbit Base Station
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Issue with DirectX 11 since Endwalker update. - Google Chrome
Overwolf
Overwolf Quick Launcher
Microsoft Text Input Application
Twitch


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Minecraft Launcher
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ASUS MultiFrame
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe 0000389C
C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 000039A4
C:\Program Files (x86)\AirPort\APAgent.exe 00003598
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003A60
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003CE4
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 000038E4
C:\Program Files (x86)\NETGEAR\A6210\A6210.EXE 000011D4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001DE0
C:\Program Files (x86)\Overwolf\0.185.0.12\OverwolfBrowser.exe 00003FB8
C:\Program Files (x86)\Overwolf\Overwolf.exe 00003D58
C:\Program Files (x86)\Samsung\RAPID\CacheFilter\SamsungRapidApp.exe 00003548
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DBAgent.exe 00003950
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DeviceAgent.exe 000036EC
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.Uploader.exe 00003370
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000C94
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002790
C:\Program Files\File Association Helper\FAHWindow.exe 00003468
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00003E54
C:\Program Files\Microsoft IntelliPoint\ipoint.exe 00000C44
C:\Program Files\Microsoft IntelliType Pro\itype.exe 00003324
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002314
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000354
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 00000954
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00003850
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004218
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBar.exe 000045BC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003268
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 000012A0
C:\Users\Brian\AppData\Local\Google\Chrome\Application\chrome.exe 00001868
C:\Users\Brian\AppData\Local\Google\Update\1.3.36.112\GoogleCrashHandler.exe 000037DC
C:\Users\Brian\AppData\Local\Google\Update\1.3.36.112\GoogleCrashHandler64.exe 000037EC
C:\Users\Brian\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003734
C:\Users\Brian\AppData\Local\Overwolf\ProcessCache\0.185.0.12\cchhcaiapeikjbdbpfplgmpobbcdkdaphclbmkbj\curseforge.exe 00003508
C:\Users\Brian\AppData\Local\Temp\Twitch\Twitch.exe 000038D8
C:\Users\Brian\AppData\Roaming\Curse Client\Bin\Electron\TwitchUI.exe 00004E04
C:\Users\Brian\AppData\Roaming\Curse Client\Bin\TwitchAgent.exe 00003B58
C:\WINDOWS\Explorer.EXE 0000274C
C:\WINDOWS\System32\svchost.exe 00002C0C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000329C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002D70
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020A0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001548
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000FE8
C:\WINDOWS\system32\DllHost.exe 0000194C
C:\WINDOWS\system32\SettingSyncHost.exe 00003058
C:\WINDOWS\system32\conhost.exe 00001E00
C:\WINDOWS\system32\sihost.exe 00002344
C:\WINDOWS\system32\svchost.exe 000037D0
C:\WINDOWS\system32\taskhostw.exe 000020A8
C:\Windows\System32\RuntimeBroker.exe 00004AE0
C:\Windows\System32\SecurityHealthSystray.exe 00000720
C:\Windows\System32\TiltWheelMouse.exe 00003320
C:\Windows\System32\igfxpers.exe 000035E8

[Jimmeow]

Same problem here. Playing FF since 2015 without problems. But since Endwalker I can't load the game with DirectX 11. Blackscreen before I get to title screen and then the game crashes

I have the same issue since Endwalker; been playing for 7 years and no issues until now either. Can only run it in dx9 now which hella sucks. I re-installed the game and re-downloaded an official "fixer" from Microsoft website too for dx, ran dxdiag which says everything is fine, and still no dice. It's not computer related; it's 100% FF related. Hopefully they fix it soon come official release because as another user stated, it's extremely prone to crashing in high traffic areas. In Zadnor I missed nearly every skirmish and half the CEs over an hour span because of constant game freezing, and once I stopped with that I went to do MSQ, the first two quests - as soon as I got into the first new city-state 2 quests in, boom, game crash. Now I have to sit in 6k queue again after being kicked once during an early 6k queue of which I was also already down to 2k... all because of a dx issue :/ Really sucks considering none of my friends have this problem so I can barely play.

[AkiRose]

I've tried everything from uninstalling and reinstalling the game, to restoring my PC to a later date, and uninstalling and reinstalling my drivers. I'm the only one in my FC experiencing this issue with DirectX and it's gotten to the point I just hope they fix it with the official release. But it is really upsetting not being able to play early release with everyone.