My game crashes when I try to launch with DirectX 11 enabled. I get this message:https://ibb.co/yd32jVW

I have tried all of the steps in this article https://gamertweak.com/ff14-directx-11-crash-fix/, and also tried CC Cleaner. After using CC cleaner the first time, I was able to play with DirectX 11 enabled for a couple of days, and then the error started again. Please help!

I can switch to DirectX 9 and the game will start up, but the screen freezes frequently, and then shortly I crash again. Here is the system info from the launcher.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\felic\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 4700G with Radeon Graphics (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F.13
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 15748.063MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 33156.063MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.056GB SYSTEM_FREEDISC_SPACE 228.051GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.513GB SYSTEM_FREEDISC_SPACE 931.305GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1636)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 495.969 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7874.031 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\u0373572.inf_amd64_20b1fa37f72a81a5\B372529\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0373572.inf_amd64_20b1fa37f72a81a5\B372529\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0373572.inf_amd64_20b1fa37f72a81a5\B372529\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0373572.inf_amd64_20b1fa37f72a81a5\B372529\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13026.0003
SYSTEM_GRAPHICS_DRIVER_DATE 10/4/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon(TM) Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1636)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 495.969 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7874.031 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\u0373572.inf_amd64_20b1fa37f72a81a5\B372529\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0373572.inf_amd64_20b1fa37f72a81a5\B372529\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0373572.inf_amd64_20b1fa37f72a81a5\B372529\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0373572.inf_amd64_20b1fa37f72a81a5\B372529\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13026.0003
SYSTEM_GRAPHICS_DRIVER_DATE 10/4/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 1 - DELL UZ2315H (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2382C886-DF91-4C88-964D-F8AEC73377C4}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2021 18:00:00
SYSTEM_SOUND Headphones (2- Arctis Pro Wireless Game)
SYSTEM_SOUND_DEVICE_ID {B3D7293B-1009-4DCD-B3E1-4F70D876771C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND Headset Earphone (2- Arctis Pro Wireless Chat)
SYSTEM_SOUND_DEVICE_ID {BF29D05D-74E3-47F3-8F5E-A9E32551D7D8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2617960-0C16-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79AF65B0-E26E-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D14703F0-E70F-11EB-8002444553540000}
SYSTEM_INPUT_NAME Arctis Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D146B5D0-E70F-11EB-8001444553540000}
SYSTEM_INPUT_NAME Arctis Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D154E6A0-E70F-11EB-8004444553540000}
SYSTEM_INPUT_NAME Arctis Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79AF8CC0-E26E-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D261EE90-0C16-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26215A0-0C16-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Support Center - Google Chrome
Discord
Calendar
Calendar
Calculator
Calculator
Form1
Mail
Inbox - Wargaming ‎- Mail
Microsoft Text Input Application
Chat | Microsoft Teams
thomasthemoonlord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Big Fish: Game Manager
Cisco AnyConnect Secure Mobility Client
Dropbox
Driver Support One
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
NC Launcher 2
Npcap
Steam
WildTangent Games
Aion Classic
Dropbox Update Helper
Cisco AnyConnect Diagnostics and Reporting Tool
FINAL FANTASY XIV ONLINE
Update Installer for WildTangent Games App
ExpressVPN
HP Audio Switch
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
HP Connection Optimizer
Microsoft Visual C++ 2005 Redistributable
Teams Machine-Wide Installer
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
WildTangent ShortcutProvider
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
AMD PSP Driver
AMD Ryzen Balanced Driver
Cisco AnyConnect ISE Compliance Module
WildTangent Helper
Cisco AnyConnect Secure Mobility Client
AMD SBxxx SMBus Driver
AMD_Chipset_Drivers
Promontory_GPIO Driver
Cisco AnyConnect ISE Posture Module
Cisco AnyConnect Start Before Login Module
Microsoft Garage Mouse without Borders
Microsoft XNA Framework Redistributable 4.0 Refresh
MyAion DPS Meter
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
MyAion DPS Meter
ExpressVPN
GoTo Opener
AMD GPIO2 Driver
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
AMD Software
Bitdefender Total Security
Bitdefender Agent
Bitdefender VPN
CCleaner
HP Documentation
Microsoft 365 - en-us
Microsoft 365 Apps for enterprise - en-us
Microsoft OneDrive
Catlateral Damage
Stardew Valley
We Were Here
Windows PC Health Check
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Branding64
AMD Settings
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
AMD DVR64
Microsoft Visual C++ 2005 Redistributable (x64)
Windows PC Health Check
AMD WVR64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
RyzenMasterSDK
AMD Ryzen Master SDK
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
AMD User Experience Program Installer


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\aciseposture.exe 00002568
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe 00003DBC
C:\Program Files (x86)\Dropbox\Client\139.4.4896\QtWebEngineProcess.exe 0000504C
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00004B54
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00005490
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00005260
C:\Program Files (x86)\Microsoft Garage\Mouse without Borders\MousewithoutBordersHelper.exe 00002E98
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000037E4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000431C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004770
C:\Program Files (x86)\Steam\steam.exe 0000400C
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00004C50
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 00005760
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000425C
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00004CA0
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00003E0C
C:\Program Files\Bitdefender\Bitdefender Security\bdtrackersnmh.exe 0000355C
C:\Program Files\Bitdefender\Bitdefender Security\bdwtxcr.exe 0000222C
C:\Program Files\Bitdefender\Bitdefender VPN\bdvpnapp.exe 00001430
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00003074
C:\Program Files\Google\Chrome\Application\chrome.exe 0000349C
C:\Program Files\Microsoft Office\root\Office16\ONENOTEM.EXE 0000221C
C:\Program Files\Microsoft OneDrive\21.245.1128.0002\FileCoAuth.exe 00003108
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00002EEC
C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.2.11.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 00004488
C:\Program Files\WindowsApps\AD2F1837.myHP_1.10.53217.0_x64__v10z8vjag6ke6\HP.myHP.exe 00005544
C:\Program Files\WindowsApps\AD2F1837.myHP_1.10.53217.0_x64__v10z8vjag6ke6\win32\HPBackgroundProcess.exe 000042C0
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 000040B0
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00001960
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.79.95.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00003F30
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00003AC4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 000034E0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00005248
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 000032A0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21111.10511.0_x64__8wekyb3d8bbwe\Video.UI.exe 00005320
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 00003344
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00005620
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 00005664
C:\ProgramData\Wargaming.net\GameCenter\WargamingErrorMonitor.exe 0000351C
C:\ProgramData\Wargaming.net\GameCenter\dlls\wgc_renderer_host.exe 00003C54
C:\ProgramData\Wargaming.net\GameCenter\wgc.exe 000039C4
C:\Users\felic\AppData\Local\Discord\app-1.0.9003\Discord.exe 0000477C
C:\Users\felic\AppData\Local\Microsoft\Teams\current\Teams.exe 00004708
C:\Windows\System32\CompPkgSrv.exe 00003DF4
C:\Windows\System32\RuntimeBroker.exe 00002E0C
C:\Windows\System32\SecurityHealthSystray.exe 00003378
C:\Windows\System32\oobe\UserOOBEBroker.exe 00005474
C:\Windows\System32\smartscreen.exe 00003D98
C:\windows\Explorer.EXE 000014C0
C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_6838598e8963231b\x64\BridgeCommunication.exe 00002BD0
C:\windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_c3f6cdb5c1120dad\RtkAudUService64.exe 00004378
C:\windows\System32\SECOCL64.exe 00000B88
C:\windows\System32\svchost.exe 00003598
C:\windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002C30
C:\windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002F08
C:\windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003B8C
C:\windows\system32\ApplicationFrameHost.exe 000053A0
C:\windows\system32\DllHost.exe 00001A0C
C:\windows\system32\SettingSyncHost.exe 00003358
C:\windows\system32\cmd.exe 000007BC
C:\windows\system32\conhost.exe 00003174
C:\windows\system32\sihost.exe 000007C0
C:\windows\system32\svchost.exe 000046AC
C:\windows\system32\taskhostw.exe 0000220C