No Sound Effects

[Elliah-Seraheart]

Just wanted to hop in here, and redirect people with audio chopping/stuttering/popping/static to the thread dedicated to that.
https://forum.square-enix.com/ffxiv/...-popping-issue

[Dandina]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\danie\OneDrive\Dokumente
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz (16 CPUs), ~3.5GHz
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
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SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
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SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
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SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
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SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 Ti
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
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SYSTEM_INPUT_NAME CORSAIR VIRTUOSO SE Wireless Gaming Headset
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SYSTEM_INPUT {2AB3B750-4348-11EC-8006444553540000}
SYSTEM_INPUT_NAME CORSAIR VIRTUOSO SE Wireless Gaming Headset
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SYSTEM_INPUT {1EC8FDE0-4223-11EC-8004444553540000}
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SYSTEM_INPUT {33763410-4BD3-11EC-8002444553540000}
SYSTEM_INPUT_NAME CORSAIR K100 RGB Optical-Mechanical Gaming Keyboard
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SYSTEM_INPUT {33765B20-4BD3-11EC-8003444553540000}
SYSTEM_INPUT_NAME CORSAIR K100 RGB Optical-Mechanical Gaming Keyboard
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SYSTEM_INPUT_NAME Commander PRO
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SYSTEM_INPUT_NAME USB Audio
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SYSTEM_INPUT {207BF4E0-53C5-11EC-8001444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Sting - What Could Have Been | Arcane League of Legends | Riot Games Music - YouTube - Personal - Microsoft​ Edge
FINAL FANTASY XIV
No Sound Effects and 5 more pages - Personal - Microsoft​ Edge
You Laugh You Lose $25 - YouTube and 10 more pages - Personal - Microsoft​ Edge
Settings
This PC
NVIDIA GeForce Overlay
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
Advanced Combat Tracker (remove only)
Battle.net
Blizzard Arcade Collection
Burning Crusade Classic
Diablo II Resurrected
Diablo III
Google Chrome
Heroes of the Storm
KeePass Password Safe 2.45
Microsoft Edge
Microsoft Edge Update
OBS Studio
Overwatch
StarCraft
StarCraft II
Steam
World of Warcraft
World of Warcraft Classic Era
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Windows Desktop Runtime - 6.0.0 (x64)
Realtek USB Audio
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
CORSAIR iCUE Software
Nikon Transfer 2
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft .NET SDK 5.0.403 (x64)
Intel® Driver & Support Assistant
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Intel Driver && Support Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Streamlabs OBS 1.5.2
Vortex
Greenshot 1.2.10.6
GShade 3.4.1
Microsoft OneDrive
Intel(R) Network Connections 26.2.0.1
VTuber Maker
STAR WARS™ Jedi Knight: Dark Forces II
STAR WARS™: Dark Forces
STAR WARS™: The Force Unleashed™ Ultimate Sith Edition
STAR WARS™: The Force Unleashed™ II
VLC media player
WinRAR 6.02 (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Intel(R) Chipset Device Software
Microsoft .NET Runtime - 6.0.0 (x64)
Microsoft .NET AppHost Pack - 5.0.12 (x64)
Microsoft .NET Host - 6.0.0 (x64)
Microsoft .NET Core 5.0 Templates 5.0.403 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft .NET Host FX Resolver - 5.0.12 (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft .NET AppHost Pack - 5.0.12 (x64_arm)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.12 (x64)
Webcam Utility
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft .NET Host FX Resolver - 6.0.0 (x64)
Microsoft ASP.NET Core 5.0.0 Targeting Pack (x64)
Voicemod
Microsoft .NET Runtime - 5.0.12 (x64)
Intel(R) Computing Improvement Program
Microsoft .NET Toolset 5.0.403 (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft .NET AppHost Pack - 5.0.12 (x64_arm64)
Microsoft .NET Standard Targeting Pack - 2.1.0 (x64)
Intel(R) Network Connections 26.2.0.1
NVIDIA Broadcast Voice Driver 1.0.0.5
NVIDIA Graphics Driver 497.09
NVIDIA GeForce Experience 3.24.0.123
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Broadcast Container
NVIDIA Broadcast LocalSystem Container
NVIDIA Broadcast Container Message Bus
NVIDIA Broadcast Session Container
NVIDIA Broadcast Container Watchdog Plugin
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Broadcast 1.3.0.45
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Camera (NVIDIA Broadcast)
Nvidia Share
NVIDIA ShadowPlay 3.24.0.123
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Microsoft .NET Host - 5.0.12 (x64)
Microsoft ASP.NET Core 5.0.12 Shared Framework (x64)
Microsoft Windows Desktop Targeting Pack - 5.0.0 (x64)
Microsoft Windows Desktop Runtime - 6.0.0 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET AppHost Pack - 5.0.12 (x64_x86)
Microsoft .NET Targeting Pack - 5.0.0 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00002814
C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 00001BCC
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001414
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002BE0
C:\Program Files\Greenshot\Greenshot.exe 000008D4
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00002CE8
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00002EDC
C:\Program Files\NVIDIA Corporation\NVIDIA Broadcast\NVIDIA Broadcast UI.exe 0000208C
C:\Program Files\NVIDIA Corporation\NVIDIA Broadcast\NvVirtualCamera\NVIDIA Broadcast.exe 00002A60
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002E44
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001E18
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000009EC
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3370.0_x64__8j3eq9eme6ctt\GCP.ML.BackgroundSysTray\IGCCTray.exe 00002EAC
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3370.0_x64__8j3eq9eme6ctt\IGCC.exe 00001354
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_2.34.28001.0_x64__8wekyb3d8bbwe\GameBar.exe 00001308
C:\WINDOWS\Explorer.EXE 000021FC
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_540f2c3a00626c78\igfxEMN.exe 00001B70
C:\WINDOWS\System32\rundll32.exe 000015EC
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000356C
C:\WINDOWS\system32\DllHost.exe 00001DFC
C:\WINDOWS\system32\SettingSyncHost.exe 0000253C
C:\WINDOWS\system32\conhost.exe 00002068
C:\WINDOWS\system32\rundll32.exe 00001AA4
C:\WINDOWS\system32\sihost.exe 00001CC8
C:\WINDOWS\system32\svchost.exe 0000235C
C:\WINDOWS\system32\taskhostw.exe 00002084
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003E8C
C:\Windows\System32\CompPkgSrv.exe 00003600
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_82624cbcd02924a5\RtkAudUService64.exe 00002DFC
C:\Windows\System32\GameBarPresenceWriter.exe 00002730
C:\Windows\System32\RuntimeBroker.exe 000036F4
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000084C
C:\Windows\System32\smartscreen.exe 00002700
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000024B8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000025E0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002A0C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F98
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002B8C
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002340
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00002548

(second client because I was in of course in QUEUE)

[Interrossiter]

Not just PC related, also happening on PS5

[ChewieFlakes]

This entire expansion is a god damned joke.

[arctic]

On PC with nvidia card. Having an issue where the background music and notification sounds stopped playing after a while. I went into device manager and disabled the nvidia audio drivers and the moment I did that the music and notifications started working again. My primary audio is my onboard sound so I'm not sure what happened there, nvidia audio shouldn't come into play, but that's what fixed it.

[Larxene]

Bumping to bring more attention to this issue and also to mention that while the fix suggested on the first page by changing the default output via sound settings on Win10 did bring me from 0 sound to some sound, the sound still lacks voice acting and major battle cue effects. It's not playable for the intended experience so hopefully the attention being brought to this will spur on more immediate action from the team to fix this.

I am playing on PC with latest updated Win10 OS, RTX 3070 gpu and AMD 5 5600x CPU for reference. Seen a few post about being on PS5 with these issues, so I'm thinking any fixes on our end are likely temporary and it appears the issues are more likely to happen in congested areas / dungeons / trials. The first time this happened was during EW's first mini-boss in the first dungeon. I had been playing fine until that point.

[saberchic]

Adding here that messing with the sound configuration (both in game and on PC) fixed nothing. I had to switch to DX9 and that worked.

Thankfully I am up at 5am (just so I can play), so the queue wasn't too bad, but I feel for people who aren't up in the early hours of the morning to log in and have to restart.

Editing to add in case others have the issue I did: I had the Collector's Edition and early access. It worked perfectly fine during early access, but when I entered the regular code this morning so that I could play, that's when the sound problems started.

Edit 2: My game just crashed, and I don't know if it's because I switched to DX9. It worked fine for a few hours, but I noticed if I tabbed out and then back into the game, it felt a bit unstable for a few before running smoothly again. So beware that might be an issue... And now to sit in a queue of over 5,000.

[EnkiduAwakened]

So annoying.

[FunkyBunch]

Bumping to bring more attention to this issue and also to mention that while the fix suggested on the first page by changing the default output via sound settings on Win10 did bring me from 0 sound to some sound, the sound still lacks voice acting and major battle cue effects. It's not playable for the intended experience so hopefully the attention being brought to this will spur on more immediate action from the team to fix this.

I am playing on PC with latest updated Win10 OS, RTX 3070 gpu and AMD 5 5600x CPU for reference. Seen a few post about being on PS5 with these issues, so I'm thinking any fixes on our end are likely temporary and it appears the issues are more likely to happen in congested areas / dungeons / trials. The first time this happened was during EW's first mini-boss in the first dungeon. I had been playing fine until that point.

Are you using a controller?
For me it was a combination of Windows using the controller as the main output and the sound settings in the client. By changing the controller to all, then none, then going to sounds->apps and clicking the box and making it the right output, my problem was "fixed". I still have to do it randomly because the client and windows are stupid and will randomly make the controller the main output for some reason.

[Tigerbait]

During a run of Ghimlyt Dark, my combat sounds cut out, then my music cut out and I had no audio at all. I was able to fix it without anything invasive. I tried the fixes from the OP, namely:

• In Windows 10: Sound Settings > Sound > Advanced Sound Options "App volume and device preferences" > Find "Final Fantasy XIV" in the list and change the "Output" device (top entry) to anything other than what it is currently set to, then BACK to what it is intended to be to.
• (For Windows) Control Panel > Sound > Playback > Find your default playback device and go Properties > Advanced > Change default format to "16 bit @ 44.1khz"
• Change client from DX11 to DX9. This can be done from the FFXIV Launcher by pressing the cog button.

None of these fixed it, and seeing that someone had success deleting the FINAL FANTASY XIV - A Realm Reborn folder in C:\Users\<your username>\My Documents\My Games, I did that as well and noticed it fixed the issue. So I got curious, because surely nuking everything wasn't necessary.

Here's what I did to fix it, back the FINAL FANTASY XIV - A Realm Reborn folder up first just in case:

1. Open C:\Users\<your username>\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\FFXIV.cfg in Notepad (or any text editor)
2. Delete the entire section under <SoundPlay Settings>
3. Save the file and relaunch the game, you should have sound

This worked for me, I hope it helps others.

Tried everything else before I found this post nothing worked. Tried this and I'm back in business thank you.

PSA: To anyone who wants to try this and is worried about sitting in queue, you can test it by seeing if the character voice is working in character creation.