No Sound Effects

[Oniji]

I had no battle/spell sound effects after logging into Endwalker for the first time. Music and UI sound effects worked correctly.

Troubleshooting steps so far:
- Muted and Unmuted Sound Effects in-game using both System Configuration and the /soundeffects and /soundeffects 100 chat commands
- Tried changing Windows default sample rate to 44.1kHz (from 48kHz). No change
- I am currently in the process of reinstalling/downloading the game to see if I can get the sound to work in DX11. If this fails, I will post my System Information in this thread.
- Reinstalling the game did not fix this issue
- Updating Windows from May to November cumulative patch did not fix the issue.
- Disabling Bluetooth (I was not using it for audio) did not do anything.
- Restarted game client multiple times.

It appears others are having other audio issues that may/may not be related:
https://www.reddit.com/r/ffxiv/comme...nd_distortion/
https://www.reddit.com/r/ffxiv/comments/r7v75f/sound/

It may be caused by a sample rate issue. i.e. Endwalker spell sound effects supposedly are sampled at 44.1khz. If you have your default playback device set to default to 48khz, you may be experiencing this issue. Source: https://www.reddit.com/r/ffxiv/comme...er_use_441khz/

Update 10/12/2012:

Current Workaround
Doing the following has fixed this issue for a lot of people. It appears that after the Endwalker update, the audio device set for Combat sounds was either missing or set to a non-primary device. Switching the device to something else then back to the correct device forces the audio device to be updated correctly.
In Windows 10: Sound Settings > Sound > Advanced Sound Options "App volume and device preferences" > Find "Final Fantasy XIV" in the list and change the "Output" device (top entry) to anything other than what it is currently set to, then BACK to what it is intended to be to.

If the above fix doesn't work, you can also try the following:
1) (For Windows) Control Panel > Sound > Playback > Find your default playback device and go Properties > Advanced > Change default format to "16 bit @ 44.1khz"
2) Change client from DX11 to DX9. This can be done from the FFXIV Launcher by pressing the cog button.
3) Some people have found some success editing the .cfg file directly. See this post: https://forum.square-enix.com/ffxiv/...=1#post5738516

Note: This seems to be a different issues to the popping audio issue people have been experiencing. If you are getting audio popping, see this thread: https://forum.square-enix.com/ffxiv/...-popping-issue

[Kanzer]

Having the same issue, super annoying. Definitely going to ruin my enjoyment of the expansion if not fixed.

[Dandina]

Having the same issue, super annoying. Definitely going to ruin my enjoyment of the expansion if not fixed.

For me every day since launch. Once the queue is more than an hour I cannot quest anymore.. ruined the game for me every single day since launch.
I've played for 6 days and just arrived on the moon..

[Enkidoh]

Having the same issue too. I'm wondering if it's to do with how the client is accessing this new spatial sound pack thing and is trying to access it even when it shouldn't (as in, it's not available/installed).

EDIT: I took the advice at the top and switched to the DX9 client, and it fixed the problem - all sound effects work as normal, so this is clearly an issue with the DX11 client. Looks like I'll have to stick with old faithful DX9 for a while longer at least.

[Laziel]

Same thing happen to me mid Bozja not restarted client yet but sound effects are gone

[Yahmosa]

I'm having the same issue, i can hear the (distorted,buzzing,static-like)music and system sounds but abilities didn't make any sound at all. I will try switching to DX9 and update ITT if it works for me. unfortunately i troubleshot by reinstalling the entire game before i found your thread so i will have to wait for that.

[Larirawiel]

Hey. Please provide a report of your system. Simply go to the "Config" option on the FF14 launcher and to the right of "System Information" click on "Display". Then post it in this thread.

Cheers

[Laziel]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\pmitc\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0702
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32688.770MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37808.770MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.912GB SYSTEM_FREEDISC_SPACE 881.796GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 171.120GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 458.670GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16344.385 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/26/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16344.385 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/26/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (GameDAC Chat)
SYSTEM_SOUND_DEVICE_ID {E974B18B-3A89-4B46-B8F7-4B77615CA5A0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 00:00:00
SYSTEM_SOUND ROG PG279Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0C2577A4-F05E-4A96-924D-180F0681F0B4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 00:00:00
SYSTEM_SOUND Speakers (GameDAC Game)
SYSTEM_SOUND_DEVICE_ID {EC5BE775-1DB1-4EE8-84D5-009E02B599A8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 00:00:00
SYSTEM_SOUND VG270 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E944C1DA-0AF0-403C-A4DD-0409C67CCFD8}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5E72B0-52D8-11EC-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries GameDAC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5EC0D0-52D8-11EC-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5F0EF0-52D8-11EC-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries GameDAC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5F3600-52D8-11EC-8005444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5F5D10-52D8-11EC-8006444553540000}
SYSTEM_INPUT_NAME AURA MOTHERBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5F8420-52D8-11EC-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries GameDAC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5FAB30-52D8-11EC-8008444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5FAB30-52D8-11EC-8009444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5EC0D0-52D8-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5FF950-52D8-11EC-800A444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB5FF950-52D8-11EC-800B444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB602060-52D8-11EC-800C444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB604770-52D8-11EC-800D444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB604770-52D8-11EC-800E444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB606E80-52D8-11EC-800F444553540000}
SYSTEM_INPUT_NAME SteelSeries GameDAC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
No Sound Effects - Google Chrome
ffxiv - Discord
MSI Afterburner
Microsoft Text Input Application
NVIDIA GeForce Overlay
Mail
Inbox - Msn ‎- Mail
Films & TV
Films & TV
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.4 Beta 4
Google Chrome
Microsoft Edge
Microsoft Edge Update
RivaTuner Statistics Server 7.3.2 Beta 5
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Samsung Magician
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
GShade 3.4.1
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Windows PC Health Check
NVIDIA Graphics Driver 497.09
NVIDIA GeForce Experience 3.24.0.123
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.123
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003F4C
C:\Program Files (x86)\Steam\Steam.exe 00000810
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003208
C:\Program Files\Google\Chrome\Application\chrome.exe 00003E0C
C:\Program Files\NVIDIA Corporation\FrameViewSDK\bin\PresentMon_x64.exe 000026BC
C:\Program Files\NVIDIA Corporation\FrameViewSDK\bin\nvrla.exe 00001060
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003744
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000039BC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000254C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21092.10731.0_x64__8wekyb3d8bbwe\Video.UI.exe 000027F8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00003B80
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 00003AD8
C:\Users\pmitc\AppData\Local\Discord\app-1.0.9003\Discord.exe 00000798
C:\Users\pmitc\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002B0C
C:\WINDOWS\Explorer.EXE 000025C4
C:\WINDOWS\System32\svchost.exe 00000290
C:\WINDOWS\system32\ApplicationFrameHost.exe 000017B8
C:\WINDOWS\system32\DllHost.exe 00003CAC
C:\WINDOWS\system32\SettingSyncHost.exe 00002100
C:\WINDOWS\system32\conhost.exe 000028D4
C:\WINDOWS\system32\sihost.exe 00003540
C:\WINDOWS\system32\svchost.exe 00003AD0
C:\WINDOWS\system32\taskhostw.exe 000032E0
C:\Windows\System32\CompPkgSrv.exe 00002964
C:\Windows\System32\GameBarPresenceWriter.exe 000022B4
C:\Windows\System32\RuntimeBroker.exe 00002F44
C:\Windows\System32\SecurityHealthSystray.exe 00003980
C:\Windows\System32\smartscreen.exe 000005D8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003934
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000149C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000618
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002EE0
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000104C
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000634
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003924

[Larirawiel]

Interesting.

It seems that the game has major compatibility issues with Windows 10 May 2020 update or version 19041. You can see the version here:

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)

Make an upgrade to 19044. You can do it with Windows Update or with a tool from Microsoft:
https://go.microsoft.com/fwlink/?LinkID=799445

Cheers

[Oniji]

Make an upgrade to 19044. You can do it with Windows Update or with a tool from Microsoft:

I was unable to update to 19044 as it stated that it was only available to Insider Beta testers. The highest I could update to was:
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)