Game crash with error when pressing play

[Chiika]

I also reinstalled the game and kept getting the same error. In the launcher settings I switched off DX11 and that fixed it for me.

[Larirawiel]

Hey- Please provide a report of your syste. Simply go to the "Config" option on the FF14 launcher and to the right of "System Information" click on "Display". Then post it in this thread.

Cheers

[nightmarefabricator]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\night\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz (16 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0820
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16221.309MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 31069.309MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.205GB SYSTEM_FREEDISC_SPACE 777.315GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 11175.967GB SYSTEM_FREEDISC_SPACE 10304.285GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8110.654 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ASUS VA24E (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9D59D3BD-960D-46BC-A9E1-39F8A566399D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {F1ABD85E-A726-4873-AE69-F79966CE23EE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 19:00:00
SYSTEM_SOUND Headset Earphone (Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {F7EAF3A7-9185-4D8E-B93E-CCEB95897660}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B41BECA4-93A8-442D-9272-64C16B50E339}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9050.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/21/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CC818B0-4456-11EC-8006444553540000}
SYSTEM_INPUT_NAME CORSAIR K95 RGB PLATINUM XT Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CC77C70-4456-11EC-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CC83FC0-4456-11EC-8007444553540000}
SYSTEM_INPUT_NAME CORSAIR K95 RGB PLATINUM XT Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CC7A380-4456-11EC-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CC75560-4456-11EC-8001444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CC866D0-4456-11EC-8008444553540000}
SYSTEM_INPUT_NAME CORSAIR K95 RGB PLATINUM XT Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CC7CA90-4456-11EC-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
ExitLag
Settings
Settings
NordVPN
Discord
Device Manager
NOWHERE STARS OUTLINE v2: LINE HARDER??? PLEASE HELP ME - Google Docs — Mozilla Firefox
Game crash with error when pressing play — Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Scrivener
Steam
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
Plex Media Server
ASUS AIOFan HAL
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
AURA lighting effect add-on
Kingston AURA DRAM Component
FINAL FANTASY XIV ONLINE
ROG Live Service
ROG FAN XPERT 4
AURA Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Plex Media Server
Patriot Viper M2 SSD RGB
ENE RGB HAL
AURA DRAM Component
PHISON HAL
Google Update Helper
Universal Holtek RGB DRAM
ASUS AURA VGA Component
ENE_X-JMI_HAL
ASUS AURA Motherboard HAL
ASUS Framework Service
ASUS Motherboard
NordVPN network TAP
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
ASUS Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
ExitLag version 4.201
Stopping Plex
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_DRAM_RGB_AIO
ENE_EHD_M2_HAL
ENE_MousePad_HAL
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
WD_BLACK AN1500
ASUS Framework Service
ENE_X_AIC_HAL
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Futuremark SystemInfo
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30135
Patriot Viper DRAM RGB
RGB Fusion
7-Zip 21.05 (x64)
Logitech Capture
GShade 3.4.1
IrfanView 4.58 (64-bit)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Black Book
TROUBLESHOOTER: Abandoned Children
The Legend of Heroes: Trails of Cold Steel III
Intel(R) Chipset Device Software
WD_BLACK AN1500
ENE_DRAM_RGB_AIO
NordVPN
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
ENE_X-JMI_HAL
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30135
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30135
ASUS AURA Motherboard HAL
Intel(R) Serial IO
ASUS AURA VGA Component
Universal Holtek RGB DRAM
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Kingston AURA DRAM Component
PHISON HAL
AURA DRAM Component
ENE_MousePad_HAL
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 496.76
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NordVPN network TUN
AURA lighting effect add-on x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_X_AIC_HAL
ASUS Aura SDK
ENE RGB HAL
ASUS AIOFan HAL
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\96.0.1054.41\msedgewebview2.exe 00005558
C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe 00003190
C:\Program Files (x86)\Plex\Plex Media Server\Plex Tuner Service.exe 000034D8
C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe 000036EC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000535C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000031F4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003B68
C:\Program Files (x86)\Steam\steam.exe 00002DF8
C:\Program Files\Mozilla Firefox\firefox.exe 000006A4
C:\Program Files\NordVPN\NordVPN.exe 00001A4C
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 00004014
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00005168
C:\Program Files\WindowsApps\MicrosoftTeams_21302.202.1065.6968_x64__8wekyb3d8bbwe\msteams.exe 000048C8
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20045.455.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00000B78
C:\Users\night\AppData\Local\Discord\app-1.0.9003\Discord.exe 000036F8
C:\Users\night\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002848
C:\WINDOWS\Explorer.EXE 000011E0
C:\WINDOWS\SysWOW64\DllHost.exe 00000F68
C:\WINDOWS\System32\SearchProtocolHost.exe 00001BA0
C:\WINDOWS\System32\svchost.exe 00005440
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000324C
C:\WINDOWS\system32\DllHost.exe 00000658
C:\WINDOWS\system32\backgroundTaskHost.exe 0000532C
C:\WINDOWS\system32\conhost.exe 00003700
C:\WINDOWS\system32\sihost.exe 00000F6C
C:\WINDOWS\system32\svchost.exe 00001F88
C:\WINDOWS\system32\taskhostw.exe 00000EF4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002E8C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_d87c47469b47c3f9\RtkAudUService64.exe 00002664
C:\Windows\System32\RuntimeBroker.exe 0000502C
C:\Windows\System32\SecurityHealthSystray.exe 0000239C
C:\Windows\System32\oobe\UserOOBEBroker.exe 000013B0
C:\Windows\System32\smartscreen.exe 00005644
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002110
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016D4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000016EC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000496C

[Larirawiel]

Hmm, you use Windows 11 which is not supported at the moment.

https://na.finalfantasyxiv.com/lodes...d5ec873b72595a

Try to uninstall and reinstall the game. This can help.

Cheers