There were two more things I didn't like.
The first is that the story often offered us very underwhelming reactions whenever our character had travelled on their own and came back with worldview shattering revelations.
There were two situations in particular where a really major event had happened and when we told the Scions about it all we got was an unvoiced cut-scene with everybody doing their standard thinking pose and going "Hm, so that is what happened.".
I hope I'm not mixing it up but I think it was
1) when we returned from the moon and had killed Zodiark and 2) after we returned from Elpis and revealed the true origin of The Final Days.
I don't know, I had kind of expected to get a voiced cutscene and strong reactions to the message that the primal we had been so afraid of for a long time was suddenly dead but also that his death basically destroyed the safety net of the earth and set our own Final Days in motion, that the moon is an arch and that we probably have to leave the planet to survive. Is that not...shocking? Mind-boggling?
I mean, Alphinaud and Alisaie were (understandalby) shaken to the core when the two Garlan girls died but the fact that we might have to leave your planet very soon leads to more of a "Hm, what to do next" reaction...? This is even stranger in light of the fact that space travel is not a thing in modern day Aldenard (minus Sharlayan's secret) and at best known from the legends of the Allagans, right?
The same goes for Dynamis and Meteion. If somebody had told me that the cause of the Final Days is an entity that is able to channel the despair of the whole universe and convert it into world-destroying powers, running on a completely different force than those we know of and also btw pretty much every planet in the universe has fallen victim to its personal The-End-Of-It-All apocalypse (at least according to Meteion) then this should really challenge my understanding of the world?
I don't know, I just thought these revelations were really important and it didn't feel believable that the storytelling made our companions treat them more like organisational problems to be solved and not like the mind-blowing revelations and WOW (or Oh My God! or What the Hell?!) moments that they were for us.
The second part is that I wished they would handle story that is based on optional content differently.
I would have liked it if the game tells you that it might be a good idea to revisit Crystal Tower before you play EW or that it just gives you a heads-up that Crystal Tower is important. Even though I have played CT it was some time ago and I didn't really remember what had happened.
I have to admit I couldn't remember who Amon was, at all, so his reveal just left me with a big "huh"? I had to read his and Xande's story up on a wiki.
I think it's easier to remember events of the main story because you know there will be continuity in the future so it's obvious need to retain some memory and understanding of the events that have happened and if you forget anything - which I did - you know what to look for when you want to brush your knowledge up. I watched a MSQ lore video before I went into EW.
Had I known Crystal Tower is important I would have refreshed my memory on that, too.
And that doesn't even address people who have not played Crystal Tower (e.g., newer players who until now might not have been interested in doing lvl 50 content).
Also, not everyone follows Live Letters or reads the forums or the Lodestone. Some people don't engage with FF14 much outside of playing the game but they should be addressed, too.
And the easierst way to do this is inside the game. They even recapped important plot points of the ShB MSQ in EW cutscenes.
I'm sure they could inform you about other content, too, even if it's just a small pop-up that says "please remember to do XYZ before starting the MSQ" or "re-read the following quests in your diary" or a book lying around in the sunstone that G'Raha Tia forgot right next to the MSQ NPC that conveniently talks about relevant CT history. Although I'm sure you can also find a lot more creative solutions.
I think incorporating optional content in the MSQ is in itself really cool. But they should also make sure that people actually play/revisit this content, esp. if they want to base important plot points on it.
Ironically, before EW I had heard that Bahamut's Coil would be important for EW so I prepared for that but...I don't remember any moment where BC's story was relevant or alluded to? Am I the only one who thought it was important?