Where is my game cd key???

[Daralii]

yes the square enix store says i have not purchased anything at all its blank empty.

https://ibb.co/WHRW9p1

so what im asking is does yours look like this or does yours show endwalker in your orders history

This is a stupid question, but terrible web design necessitates it: are you sure you're logging in to the store with the right account? Endwalker shows up in my order history.