Quote Originally Posted by Valkyrie_Lenneth View Post
Isn't the shop where they make all of their money tho? Of course they want to have good impressions on it so people keep going back
I imagine that most of their income comes from the cash shop as it's a B2P game, but that doesn't excuse XIV's lack of such a policy. Unlike BDO, XIV collects a monthly subscription and has a very profitable cash-shop, but we have no real recourse if we aren't satisfied with an outfit we've purchased. Seems slightly backwards.