Game crashing

[tbettge]

The game will suddenly crash for no specific reason and give me no error report. Almost like I just pressed alt+f4 on my keyboard. Anyone have any ideas?



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Tyler\Documents
FINAL FANTASY XIV ONLINE D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2423
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 24491.008MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28075.008MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.285GB SYSTEM_FREEDISC_SPACE 48.265GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12245.504 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_0bffbaf4cabc14aa\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_0bffbaf4cabc14aa\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_0bffbaf4cabc14aa\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_0bffbaf4cabc14aa\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (2- Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {12FD5E80-688A-4AE6-8FB0-801C7DC2DE60}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8899.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/17/2020 18:00:00
SYSTEM_SOUND Speakers (2- Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {664247EB-A429-4EA5-8FFB-D94F39D7F230}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8899.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/17/2020 18:00:00
SYSTEM_SOUND Speakers (2- Sonic Studio Virtual Mixer)
SYSTEM_SOUND_DEVICE_ID {7F866291-C3BE-4FAD-B270-3D0E22370C8F}
SYSTEM_SOUND_DEVICE_NAME AVoluteSS3Vad.sys
SYSTEM_SOUND_DRIVER_VERSION 10.38.41.588
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/5/2019 18:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {A619CF8B-4E5D-4A34-9741-B60A974EE9F1}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 18:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {0BD31B6C-C177-42AE-BC83-665C7A0D226F}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 18:00:00
SYSTEM_SOUND VG248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {38F54738-B372-43EE-89C3-8BB64C21D1B9}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 18:00:00
SYSTEM_SOUND Virtual Speaker (ASUS Utility)
SYSTEM_SOUND_DEVICE_ID {7567DE51-37F2-4228-90ED-BE48835DAB31}
SYSTEM_SOUND_DEVICE_NAME igovsd.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.1.4
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/11/2020 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B29DC70-6013-11EB-8001444553540000}
SYSTEM_INPUT_NAME H100iRGBPROXT
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5E05E10-5B02-11EB-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 100
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5DE8950-5B02-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5DF2590-5B02-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5DF9AC0-5B02-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5DFC1D0-5B02-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5DFC1D0-5B02-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BCB93210-60DB-11EB-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5E0D340-5B02-11EB-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C5E03700-5B02-11EB-8006444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Restoring UI after OS fresh reinstall : ffxiv - Google Chrome
MSI Afterburner
Event Viewer
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.4 Beta 3
AIDA64 Extreme v6.32
AMD Chipset Software
Battle.net
Diablo III
GameFirst VI
Google Chrome
JDownloader 2
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
RamCache III
Resident Evil Village
RivaTuner Statistics Server 7.3.2 Beta 2
Steam
World of Warcraft Classic PTR
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
CORSAIR iCUE Software
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
AURA lighting effect add-on
Kingston AURA DRAM Component
FINAL FANTASY XIV ONLINE
ROG Live Service
ROG FAN XPERT 4
AURA Service
ASUS GLCKIO2 Driver
ASUS AIOFan HAL
ASUS Framework Service
Patriot Viper M2 SSD RGB
ENE RGB HAL
PHISON HAL
WD_BLACK AN1500
ASUS GLCKIO2 Driver
Universal Holtek RGB DRAM
ASUS AURA VGA Component
AMD PCI Driver
ExpressVPN
ASUS Motherboard
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS AURA Extension Card HAL
AMD Ryzen Balanced Driver
Apple Software Update
ASUS Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
AMD SBxxx SMBus Driver Alpha
AMD_Chipset_Drivers
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Promontory_GPIO Driver
ENE_EHD_M2_HAL
ASUS AURA Motherboard HAL
AURA DRAM Component
AI Suite 3
ENE IO Driver
ExpressVPN
AMD GPIO2 Driver
ASUS Framework Service
Realtek Audio Driver
TP-Link Archer T6E Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Patriot Viper DRAM RGB
AI Noise-Canceling Microphone
CPUID ROG CPU-Z 1.93
HWiNFO64 Version 6.42
New World
Black Desert
WinRAR 5.90 (64-bit)
WD_BLACK AN1500
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
ENE_EHD_M2_HAL
ASUS AURA Motherboard HAL
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
GameFirst VI
ASUS AURA VGA Component
Apple Mobile Device Support
Universal Holtek RGB DRAM
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Kingston AURA DRAM Component
PHISON HAL
AURA DRAM Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Adobe Acrobat DC (64-bit)
Windows PC Health Check
NVIDIA Graphics Driver 496.76
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
AURA lighting effect add-on x64
ASUS Aura SDK
ENE RGB HAL
ASUS AIOFan HAL
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003F00
C:\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003754
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00003850
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00004654
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\96.0.1054.34\msedgewebview2.exe 00001F98
C:\Program Files (x86)\RamCache III\RamCache.exe 00003FA8
C:\Program Files\ASUS\ASUS_Aac_DRAM\Aac3572DramHal_x86.exe 000047D0
C:\Program Files\ASUS\AacExtCard\extensionCardHal_x86.exe 00002784
C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe 00002C30
C:\Program Files\ASUS\KINGSTON_Aac_DRAM\AacKingstonDramHal_x86.exe 00002620
C:\Program Files\Google\Chrome\Application\chrome.exe 00002968
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003634
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2102.8653.0_x64__8wekyb3d8bbwe\Cortana.exe 000018F8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21021.117.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000423C
C:\Users\Tyler\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003F34
C:\Users\Tyler\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 0000413C
C:\Windows\Explorer.EXE 00001FB4
C:\Windows\System32\RtkAudUService64.exe 00001388
C:\Windows\System32\RuntimeBroker.exe 000012A4
C:\Windows\System32\SecurityHealthSystray.exe 00003144
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002E34
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000384C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000029B4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016DC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000025D8
C:\Windows\system32\ApplicationFrameHost.exe 00004594
C:\Windows\system32\DllHost.exe 00002104
C:\Windows\system32\sihost.exe 000022A4
C:\Windows\system32\svchost.exe 00002A58
C:\Windows\system32\taskhostw.exe 00004074

[Kirika-]

Running the game on a RamDisk or off the AN1500?

[tbettge]

How would I be able to tell? I'm thinking RamDisk? Sorry for the uneducated answer..

[Kirika-]

Reason I asked is because you do have some "non-conventional" hardware based on some of the programs listed in Install Information, which can be used to both make a virtual drive (aka a RamDisk as in a "drive" that only exists in system memory) and to use extremely high speed storage.
RamCache III
WD_BLACK AN1500

Also, while your Proccess Information shows the FF14 game client on the "C" drive, your FFXIV Info shows the path to the "D" drive, which isn't listed in the System Information / SYSTEM_STORAGE section.

So, if you do happen to be running the game within a virtual drive "RamDisk", and that hardware and/or software has issues, it could cause a crash like you described, as the moment a RamDisk "stops" it completely disappears and whatever was running on it poofs.... no error messages.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

What have you tried so far to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums