Strange DX11 Error

[PurpleCrayons]

Hello everyone!

I'm starting this thread in the hopes of helping out a friend, since they're using the Free Trial and do not have access to the forums.

They've been playing FFXIV for a bit then the game crashed with an error. They tried starting the game back up, but it doesn't get past the "SQUARE ENIX" logo and it will crash, showing an error.

Below, I've collected multiple screenshots of the errors they've encountered.

https://imgur.com/a/aJg7Jyu

Besides that, here is the System Information they've generated through the launcher:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\petra\OneDrive\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS A.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16335.063MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19919.063MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.522GB SYSTEM_FREEDISC_SPACE 55.024GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.488GB SYSTEM_FREEDISC_SPACE 0.453GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 929.586GB SYSTEM_FREEDISC_SPACE 501.559GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.976GB SYSTEM_FREEDISC_SPACE 0.347GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.750 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.531 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.750 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.531 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 24G1WG4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DEF80D17-B643-44B8-8A78-400713D16C18}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 02:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {85850949-88CB-44BA-AAEF-FA0D3A969096}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9205.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/13/2021 02:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {85B3F0D7-FF1B-458E-8557-CA028F4BC6F9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9205.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/13/2021 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A09BE930-0EF9-11EB-8004444553540000}
SYSTEM_INPUT_NAME HP Webcam HD 2300
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0997830-0EF9-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A09B7400-0EF9-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0990300-0EF9-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0A5D440-0EF9-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Axne - Discord
CreativeMonkeyz - Twitch - Opera
Settings
Settings
Microsoft Text Input Application
Apps | Microsoft Teams
BEST ANIME OPENINGS AND ENDINGS COMPILATION #10 [FULL SONGS] - YouTube - Opera
Downloads


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Divinity: Original Sin 2
Visual Studio Build Tools 2017
Visual Studio Community 2019
AMD Chipset Software
Arduino
Erlang OTP 22 (10.7)
Erlang OTP 23.1.5 (11.1.3)
FileZilla Client 3.56.2
heroku
LogMeIn Hamachi
Microsoft Azure Storage Emulator - v5.10
Microsoft Edge
Microsoft Edge Update
Microsoft Help Viewer 2.3
Notepad++ (32-bit x86)
Overwolf
Photon_WorkShop_V2.0.23_Basic_Edition
PyCharm Community Edition 2020.3.3
RabbitMQ Server 3.8.9
Steam
WebStorm 2020.2.3
WinRT Intellisense UAP - Other Languages
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ClickOnce Bootstrapper Package for Microsoft .NET Framework
vs_communitymsi
Universal CRT Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft TestPlatform SDK Local Feed
Windows IoT Extension SDK
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29910
Windows Software Development Kit - Windows 10.0.18362.1
Microsoft ASP.NET Diagnostic Pack for Visual Studio
Universal CRT Extension SDK
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
icecap_collectionresourcesx64
Windows Mobile Extension SDK Contracts
Windows App Certification Kit x64
Windows SDK Desktop Libs arm64
Microsoft .NET Framework 4.7.2 Targeting Pack
Microsoft Windows Desktop Runtime - 3.1.12 (x86)
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
Microsoft .NET Host FX Resolver - 5.0.3 (x86)
Windows SDK ARM Desktop Tools
Windows SDK Modern Versioned Developer Tools
Windows SDK for Windows Store Apps Libs
Windows SDK Desktop Libs x86
WinRT Intellisense UAP - Other Languages
Java 8 Update 311
vs_clickoncebootstrappermsires
vs_minshellinteropmsi
Kits Configuration Installer
Microsoft SQL Server Management Studio - 18.8
FINAL FANTASY XIV ONLINE
Microsoft .NET Framework 4.6 Targeting Pack
Windows SDK EULA
Windows SDK Desktop Tools arm64
Windows Mobile Extension SDK
vs_clickoncesigntoolmsi
Microsoft Visual C++ 2019 X86 Debug Runtime - 14.28.29910
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Integration Services
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Windows SDK Redistributables
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Windows SDK for Windows Store Apps Contracts
WinRT Intellisense IoT - en-us
Windows SDK for Windows Store Apps
Windows Desktop Extension SDK Contracts
Windows SDK
MySQL for Visual Studio 1.2.9
Windows IoT Extension SDK Contracts
Windows SDK Desktop Headers arm
Microsoft Azure Storage Emulator - v5.10
Launcher Prerequisites (x64)
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Windows SDK Desktop Headers arm64
MySQL Installer - Community
Windows SDK Desktop Headers x64
Microsoft ASP.NET Web Tools Packages 16.0 - ENU
Java Auto Updater
Windows SDK Signing Tools
Microsoft Analysis Services OLE DB Provider
Windows Phone SDK 8.0 Assemblies for Visual Studio 2019
Windows SDK Desktop Libs arm64
Windows SDK DirectX x86 Remote
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Windows SDK Desktop Libs x64
TypeScript SDK
Microsoft .NET Framework 4.5 Multi-Targeting Pack
Windows SDK Signing Tools
Windows App Certification Kit SupportedApiList x86
Windows Team Extension SDK Contracts
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Windows SDK EULA
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Windows Software Development Kit - Windows 10.0.17763.132
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Microsoft Visual Studio Tools for Applications 2017 x86 Hosting Support
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AMD Ryzen Balanced Driver
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Microsoft Visual C++ 2005 Redistributable
Windows SDK for Windows Store Apps Tools
Windows SDK Facade Windows WinMD Versioned
VS Immersive Activate Helper
Windows Team Extension SDK
Visual Studio 2017 Isolated Shell for SSMS
AMD SBxxx SMBus Driver Alpha
Adobe Refresh Manager
Adobe Acrobat Reader DC - Romanian
Windows IoT Extension SDK Contracts
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Windows SDK Desktop Libs x64
WinRT Intellisense UAP - en-us
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Mobile Extension SDK
Windows Desktop Extension SDK
Microsoft .NET Framework 4.7.2 Targeting Pack (ENU)
Promontory_GPIO Driver
vs_BlendMsi
vs_FileTracker_Singleton
Windows SDK for Windows Store Apps Tools
MySQL Documents 8.0
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Help Viewer 2.3
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Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29910
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Windows SDK Facade Windows WinMD Versioned
Universal CRT Headers Libraries and Sources
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Windows SDK for Windows Store Managed Apps Libs
Microsoft .NET Framework 4 Multi-Targeting Pack
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Python Launcher
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Realtek High Definition Audio Driver
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SQL Server 2019 XEvent
Windows App Certification Kit Native Components
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SSMS Post Install Tasks
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Microsoft .NET Core Targeting Pack - 3.1.0 (x64)
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Office 16 Click-to-Run Localization Component
Microsoft SQL Server 2016 LocalDB
MySQL Workbench 8.0 CE
Python 3.9.0 Test Suite (64-bit)
Python 3.9.0 Core Interpreter (64-bit)
MySQL Connector/ODBC 8.0
Microsoft Analysis Services OLE DB Provider
SQL Server 2019 Database Engine Services
SQL Server Management Studio for Analysis Services
SQL Server 2019 Connection Info
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VS Script Debugging Common
SQL Server 2019 Database Engine Services
Microsoft .NET Standard Targeting Pack - 2.1.0 (x64)
SQL Server 2019 Shared Management Objects
Python 3.9.0 Executables (64-bit)
Microsoft .NET Runtime - 5.0.3 (x64)
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Java(TM) SE Development Kit 11.0.9 (64-bit)
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NVIDIA PhysX System Software 9.21.0713
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000002C4
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 000014E8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001C38
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBar.exe 00002590
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000040C4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002380
C:\Users\petra\AppData\Local\Discord\app-1.0.9003\Discord.exe 00003F38
C:\Users\petra\AppData\Local\Microsoft\Teams\current\Teams.exe 000044A4
C:\Users\petra\AppData\Local\Programs\Opera\81.0.4196.60\opera_crashreporter.exe 000005B0
C:\Users\petra\AppData\Local\Programs\Opera\opera.exe 00002610
C:\Windows\Explorer.EXE 00002404
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001020
C:\Windows\SysWOW64\UMonit.exe 00002160
C:\Windows\System32\RuntimeBroker.exe 000022F4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001EC0
C:\Windows\System32\svchost.exe 00002570
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002FCC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002A58
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002840
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003634
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000398C
C:\Windows\system32\ApplicationFrameHost.exe 00003450
C:\Windows\system32\DllHost.exe 00003650
C:\Windows\system32\SearchFilterHost.exe 000035A0
C:\Windows\system32\SearchProtocolHost.exe 000038B4
C:\Windows\system32\SettingSyncHost.exe 00002E24
C:\Windows\system32\ctfmon.exe 00002388
C:\Windows\system32\sihost.exe 00001F44
C:\Windows\system32\svchost.exe 00000350
C:\Windows\system32\taskhostw.exe 0000216C
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001850
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001280
E:\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00001BEC



======================================================


We've tried multiple fixes such as resetting the launcher's system settings, reinstalling the game, etc; and we've arrived at an impasse.
I hope we can fix this issue!

Thank you so much for your help!

[Larirawiel]

Hey. It seems that you have an older Windows 10 version. I would upgrade it first.

Cheers

[Dynratygus]

Good morning and than you for posting in the Final Fantasy XIV Technical Support Forums

As the system report shows that Final Fantasy XIV is installed on the secondary drive, could you move it to the C drive? Just as Larirawiel suggested I would also upgrade Windows as well. Were any updates or changes made to the PC around the time of the crash? Additionally what have you tried to alleviate the issue so far?

Thank you for visiting the Final Fantasy XIV Technical Support Forums