Problem pay endwalker

[Sauteed]

---hello, sorry for my english

---A few days ago, they sent me an email telling me that they could not charge me for the game reservation

Dear customer,

Thank you for your preorder of FINAL FANTASY XIV: ENDWALKER DIGITAL COLLECTOR'S EDITION [PC DOWNLOAD].

This notice is being sent because we've been unable to process your payment over the last few days. We kindly ask that you update your payment method by 2021-11-23 or we will be forced to cancel your order.


---Verify that I had money and wait until 23 (yesterday)
--- at 9:26 in the morning they sent me this email
Dear customer,

Thank you for your preorder of FINAL FANTASY XIV: ENDWALKER DIGITAL COLLECTOR'S EDITION [PC DOWNLOAD].

This notice is being sent because we've been unable to process your payment over the last few days due to:
there are not enough funds in your account. Please verify that you have sufficient funds in your account and confirm with your bank that collection will be possible on 2021-11-30.

---as if there was no money but there is and from that card I always pay everything
---and at 9:46 they sent me another email saying that the order had been completed

Your order is now completed. We thank you for your purchase.

--- but they have charged me absolutely nothing

What is the reason for this failure?

is it better to cancel and buy again?

and the code in square store dont work, say this use for other

ty all and sorry for my english


https://ibb.co/S3hp0dX

https://ibb.co/xHCRV9t

https://ibb.co/6FWW8S9

I have only used the SE store so many times because I dont like it, compared to steam. I've purchased a gift for a friend from it but I had a ~meh experience doing so. One thing to double check that might help you tho would ensure you're using the right zip code for the card. I have only used cards and not any other form of payment there. And also call and make sure your bank will allow the purchase to go through either as something automated may send flags to your bank.

Hope this information helps.