Crystal Data Center Issue

[Hikuro_Kenshi]

I'm getting disconnected like every 30 seconds right now. It isn't my internet, it has to be the server.

[heartdead]

100% man, it is a server issue! i'm getting thrown out every 10-30 sec too! with tons of lobby errors

[Shuuli]

I usually play in non busy hours due to my work and even in this timing we have issues. The other day there was a massive DC, when i tried to log back in there was a 1007 queue, so I am 100% sure this is not an internet problem

Today, i was in a Nier raid and got DC again but could get back in quickly. It does not happen every 5 minutes to me, but its probably because I am not online in the busiest hours. I tried people's suggestion online about changing VPN location or to add the game to exceptions in Defender too, just in case. I also clean -reinstalled the game recently on my internal SSD so it cannot be the problem eeither with corrupted files.

[heartdead]

yea! i got kicked out earlier today, and ended up in a queue with 800+ people in it too! which never happens on my server! most people i've seen in queue is 54(outside of these 2-3 days ) so they are deffo having big server issues

[SweetPete]

No issues for me whatsoever. Guess I’m lucky.

[TEKAA]

Having the same issues. Started about a week ago. I've tried all the fixes with DNS flushing, port forwarding, run as admin, re-install game, Disable Firewall and even tried a VPN connection. Issue persist and I get disconnected with a 90002 error message.

What to note is that it usually only happens while in an instance, like a duty or deep dungeon/Bozja.

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with connection issues. As of now, we do not have any reported issues on the Crystal Data Center at this time. Please provide the following information:

Platform (Steam/Mac/Windows/PlayStation):
Any error message(s) received?
Wired or Wireless connection:
Other programs being used when running FFXIV:
When error occurs/How often:
Techniques used to solve problem:
Time Frame/Days that issue occurs:
Internet Service Provider:
Region/Location:

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[TEKAA]

Platform (Steam/Mac/Windows/PlayStation): Windows
Any error message(s) received? 90002
Wired or Wireless connection: Wired
Other programs being used when running FFXIV: Discord, Chrome
When error occurs/How often: 2-4 times daily
Techniques used to solve problem: Re-start the game
Time Frame/Days that issue occurs: Random
Internet Service Provider: Telia
Region/Location: Norway

Just a note. I have been playing flawlessly from Norway without any issues the last 2 years. Only started to have these issues 1 week ago.

[Acesfool]

I'm happy to report that yesterday my issue seemed to be completely cleared up. I was able to run dungeons/raids and participate in hunt trains without a bit of lag. But a few members of my FC suddenly began experiencing the problem. And in every dungeon/raid I ran there was at least one player experiencing horrible lag and getting disconnected.

[TEKAA]

I'm getting tossed out every 5min now with error message 90006..

Edit:
I consistently get package losses on the traceroutes to crystal datacenter (204.2.229.11) on the following ips:
- ae-2.r24.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
- 204.2.229.230

I suspect the last one is Square Enix as 204.2.229.11 is the Crystal datacenter. No package loss on 204.2.229.11, only on the two mentioned above. Will this explain the frequent disconnects?

I also got multiple Request timed out in a row on my active ping test "ping -t 204.2.229.11", and then it stabilized itself again. I simultaniously did a ping test to Google and there were no losses.

Ping statistics for 204.2.229.11:
Packets: Sent = 397, Received = 385, Lost = 12 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 203ms, Maximum = 257ms, Average = 204ms

Ping statistics for 8.8.8.8:
Packets: Sent = 460, Received = 460, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 28ms, Average = 14ms