Launcher times out - unable to connect (Australia)

[VelKallor]

Time: 316pm 25/11/21, call from Dav at Optus , suggested try launcher, connects, try mogstation, connects, try lodestone, connects.

Issue appears to be resolved, but will wait 24 hrs to see if this is the case or if its a temporary fix / respite.

Optus has incident number ( ref:24327977 ) on file as current incident , if issue recurs, he advises call Optus and quote incident number for further investigation. Dav also confirmed issue was due to packet loss / loss of connection level 3 servers in Tokyo ( Gawayne, nailed it, thanks heaps ) , why he didnt say, as I dont think he knows.

He noted that they had received a huge number of calls and had a list of ip ranges affected.

Optus NOC team will continue to monitor for full 24 hr period to ensure issue does not recur and to ensure stability.

Hope this helps.

- Vel.

[Caetie]

Issue appears to be resolved,

This problem has also resolved for me, as of this morning.

For SE support in case it's not a permanent fix:

Platform: Windows 10
Any error message(s) received? A connection error has occured. Please try again later.
Wired or Wireless connection: Wireless
Other programs being used when running FFXIV: I've tried with none, with Brave (browser), ExpressVPN (until game is launched from launcher)
When error occurs/How often: Every time
Techniques used to solve problem: Restarted everything, started using ExpressVPN to login
Internet Service provider: Optus
Location/Region: Melbourne, Australia

[VelKallor]

Caetie, Optus took pains to advise that they WILL be keeping an eye on it, and will only consider it resolved after a 24 hr monitoring cycle.

Just fyi.

[Kentaro27]

Excellent news, looks like we are finally back in business! Thanks to everyone in this thread and over on Reddit who continued to give feedback and contact Optus about this. Goes to show that things change when you take action

[VelKallor]

On a closing note, Id rather be held in a dungeon with 100 angry lalafells singing "Im a little teapot" off key than ever having to call Optus ever again.

*goes looking for a stiff drink*

[Thukoolo]

Good morning, thank you for the updated replies everyone!

I understand you all mentioned the issue has gotten better on your end. If this is not the case, could you try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Then, disable everything under this tab and restart the PC. Additionally, please be sure to have the Operating System and Internet Explorer most up to date as well. Please note, the game will use the Internet Explorer web browser to connect to the internet through the launcher. If anyone is still experiencing an issue, please feel free to reply back to this thread.

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