Launcher times out - unable to connect (Australia)

[Kentaro27]

Tried hotspotting to my brothers iphone and it worked. His provider is Optus, and it loads the game just fine. So yeah, its specifically Optus NBN, not their mobile network or broadband by the looks of it.

[VelKallor]

Ive called them again, and after a *sigh* lengthy conversation with one rep who was..not listening...I got onto a supervisor, gave them the case number and am now waiting on a callback. All he can tell me is that their "back end" is working on it...so now I wait 48 hrs.

Thanks for the hotspot advice, ill try and make it work.

[LanKiller]

Also on optus so hopefully this get fixed for all of us

[Kentaro27]

Ive called them again, and after a *sigh* lengthy conversation with one rep who was..not listening...I got onto a supervisor, gave them the case number and am now waiting on a callback. All he can tell me is that their "back end" is working on it...so now I wait 48 hrs.

Thanks for the hotspot advice, ill try and make it work.

Yeah I dread calling Optus. I just sent them a message via their app and have been chatting to one of their staff who seems to be reasonable and will look into it more. The more of us that call or send them a message about this issue, the quicker it will be resolved. Otherwise they will treat it as a minor thing only 1 or 2 people are experiencing and it may never get sorted. Mention this thread and also the one over on reddit if you can to raise more awareness.

https://www.reddit.com/r/ffxiv/comme...g_in/?sort=new

[Nightintodream]

Good to see im not the only one facing this issue.

I have Reinstalled windows, Reinstalled the game. Tryed changeing my Iexplorer settings, changed the boot setting ect ect.

Closest i could get was the game loader opening with a hotspot but erroring when trying to start. When i downloaded a VPN it worked but im not going to pay exstra money to play a game.

I am a Optus NBN user also :*(

[VelKallor]

There are free vpn's, but they are...somewhat laggy.

[Kentaro27]

Yeah and if you're playing in Aus where the ping is already terrible, this is the last thing you want.

[VelKallor]

I am hoping they fix this soon, I do NOT want to go into Endwalker on a laggy vpn.

[LanKiller]

So Optus is aware of it at least, official twitter account replied that they are looking into it and trying to fix it https://twitter.com/Optus/status/146...870812165?s=20

[Gawayne]

I was helping an Australian friend troubleshoot this issue, and it seems like this only affects connections from Optus to Square Enix servers in Japan, such as for the game's launcher/login screen, the Lodestone, and forums.

Doing a traceroute to the lodestone for instance clearly showed the traffic dropping after going from Optus through the Level3 network to Tokyo, whereas connection tests to the NA and EU datacenter worked without a hitch.

Unfortunately it seems that Final Fantasy XIV's login process requires passing through the unreachable Japan-based servers first before you connect to the datacenter servers elsewhere. We worked around that for now by switching to a phone hotspot or VPN to get past the launcher login, then switching back to regular internet before connecting to the datacenter to choose a character. Doing it like that retained the login session from the launcher and prevented a disconnect from the datacenter servers due to changing IP's/routes.

So it mainly seems like Optus needs to figure out why traffic routed to the Japan-based Square Enix servers is not working properly to get this fixed properly...