Quote Originally Posted by VelKallor View Post
Ive called them again, and after a *sigh* lengthy conversation with one rep who was..not listening...I got onto a supervisor, gave them the case number and am now waiting on a callback. All he can tell me is that their "back end" is working on it...so now I wait 48 hrs.

Thanks for the hotspot advice, ill try and make it work.

Yeah I dread calling Optus. I just sent them a message via their app and have been chatting to one of their staff who seems to be reasonable and will look into it more. The more of us that call or send them a message about this issue, the quicker it will be resolved. Otherwise they will treat it as a minor thing only 1 or 2 people are experiencing and it may never get sorted. Mention this thread and also the one over on reddit if you can to raise more awareness.

https://www.reddit.com/r/ffxiv/comme...g_in/?sort=new