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  1. 12-13-2021 11:21 AM #1
    1kken
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    Dec 2021
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    Character
    Ikken Hisatsen
    World
    Sargatanas
    Main Class
    Botanist Lv 90

    Full Activation Code not Received

    I don\\'t even have a space that says "Your Activation Key".

    I purchased the digital collector\\'s edition and allowed the debit back in May. I got an email yesterday(Friday) saying "Your unlock code is ready" and was greeted with only the early access code. There isn\\'t even room text/space for the full access code. And I know what that space looks like because I also bought the standard edition for my wife and I did get both codes which were validated with no issue.

    I sent a ticket, but haven\\'t heard anything in over 12 hrs. Someone else with a similar issue hasn\\'t heard anything for 28hrs. Anyone here has a similar issue?
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  2. 12-13-2021 11:04 PM #2
    1kken
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    Dec 2021
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    Character
    Ikken Hisatsen
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    Sargatanas
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    Botanist Lv 90
    After 40+hrs.(and counting) of radio silence from square enix customer service, I received my full access code. Just in time for the work week to begin :/

    Despite having no real answer for why this happened, I suppose this thread can be locked.
    <CLOSED FOR NOW>
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    Last edited by 1kken; 12-13-2021 at 11:07 PM.
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  3. 12-14-2021 12:08 AM #3
    MiniTofu
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    Sep 2014
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    535
    Character
    Mito Mito
    World
    Mateus
    Main Class
    Summoner Lv 90
    This forums is for game issues not the store issues. You should check the Square Enix Store support page instead.

    https://pep-sqex-us.zendesk.com/hc/en-us
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