"Everyone's so open and friendly" is a lie

[Kozh]

We do have a fairly large community, so I don't think that the presence of multiple complaints can suddenly make them not a tiny minority.

So we should just ignore it since the community decides it's "a minority"? It's biased anyway.

In a way, the growth of the community outside of the game makes it harder to police the community. That's why when people say this community is great, most are referring to their in-game experiences.

Bold of you to assume in-game experiences is that much better.

People sending death threats, for example, is not acceptable in FFXIV as far as I know. Therefore, it is easy to conclude that people who behave in such cannot represent the community in any way that would reflect on the community.

Oh please, you don't get to choose who represents the community or not.