As is generally the case with complaints like this, it really generally comes down to the person making the complaint. Is it possible that the majority of the player base who have mostly positive experiences and embrace the community feeling are all lying and making stuff up? Sure. Truthfully, though, it's much more likely that the person who somehow, randomly, always seems to find themselves in bad situations with negative community experiences is actually the negative common denominator. I mean, if you come into an interaction with someone you may not see eye to eye with looking to "fight and argue" then I'm not really sure what sort of response you're expecting to get. Either they'll fight back, which doesn't really solve much, or they'll choose not to directly engage and just get labelled as being "passive aggressive." "Fighting and arguing" is generally the result of a communications breakdown, not communication between two mature human beings. And, like it or not, interactions in FF14 are just that. Hyurs, Miqote and Lalafells aren't real. Eorzea isn't real. The people you interact with online are real, actual people, and should be treated that way.