People need to stop acting like there are no toxic elements, or that the toxic elements "aren't part of our community". That's what.
The lack of addressing the rampant passive aggression and incredibly immature behavior people from all parts of the game display does nothing to resolve those elements, and instead lets them fester and grow. An overwhelming majority of any MMO will be nice, wholesome folks - people need to stop acting like XIV is the only one out there.
It literally reinforces the fact there's an issue, rather than assuage doubts about it.