You need to keep in mind that in the last 6 months the community has changed a lot. I've been around since day 1 of ARR and imo the community has been changing for the worse since Stormblood, but until recently it was still way friendlier than most other communities from other games.
After the recent influx of new players the community has changed again, this time in my opinion overwhelmingly for the worse. There's a ton more toxic players, a ton more of would be elitists, a ton more vulgar people.
Why do you think they had to update the ToS? It was clearly in reaction to the changes in the community.