It will always amuse me when someone say that about this community, i always assume they're in their little bubble with 2-3 ppl max and have no idea how the community is.
Most ppl on this game are fakes and snakes, nothing more than that.
They will be kind and nice as a a front, but when i look at all the bs going on everywhere, ppl doing anything to spread gossip about ppl they dont like, ppl who would grief if you dont play the way they want you to play, push what THEY and only THEY believe is right on you and you have nothing to say about it and so on.
Sure no one will call you names right away they can't, everybody knows that but insults aren't the only way to be toxic.