Game Running Under 10 FPS At All Times

[bluucircles]

To preface, recently updated my PC.

Day one, running the game on medium/high settings and receiving 40-60 FPS. Day two, from the moment I log in, with no changes made from day one, I'm unable to get more than 10 FPS, usually hovering around 5. Attempted to make all sorts of changes in the settings and on the backend but the issue continues. Even attempted to reinstall the game and create a new character to no avail.

Looking for any sort of guidance on this one. Please and thank you.

================================

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\bluuc\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz (12 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F3
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16253.289MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19197.289MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.327GB SYSTEM_FREEDISC_SPACE 306.660GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.480GB SYSTEM_FREEDISC_SPACE 286.276GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12143.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.645 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9649
SYSTEM_GRAPHICS_DRIVER_DATE 10/19/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12143.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.645 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1080 x 1920 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9649
SYSTEM_GRAPHICS_DRIVER_DATE 10/19/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 20269 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.21.0000.0183
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (HyperX Cloud Flight Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {D2B205FC-449D-4960-8B5A-D9118703B87E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {7D5E964A-5BEA-4905-9FE9-8BF657F47C87}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 19:00:00
SYSTEM_SOUND VS248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DEB077FC-7370-4647-9D42-EBF1DB89E5BA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.92
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/10/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F0EFCC0-4580-11EC-8002444553540000}
SYSTEM_INPUT_NAME MSI GK20 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F0F23D0-4580-11EC-8003444553540000}
SYSTEM_INPUT_NAME MSI GK20 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FEC3DD20-465B-11EC-8001444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Gaming Headset Battery Charger
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F0FC010-4580-11EC-8005444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F0FE720-4580-11EC-8006444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F0F71F0-4580-11EC-8004444553540000}
SYSTEM_INPUT_NAME MSI GM08 OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F103540-4580-11EC-8007444553540000}
SYSTEM_INPUT_NAME MSI GM08 OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F103540-4580-11EC-8008444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F105C50-4580-11EC-8009444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F105C50-4580-11EC-800A444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F108360-4580-11EC-800B444553540000}
SYSTEM_INPUT_NAME MSI GK20 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV Forum - Google Chrome
FFXIVLauncher
FINAL FANTASY XIV - A Realm Reborn
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Discord
APP Center
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Citrix Workspace 2109
Google Chrome
Realtek PCI-E Wireless LAN Driver
EasyTuneEngineService
APP Center
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
Citrix Authentication Manager
ENE_EHD_M2_HAL
Online Plug-in
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Geeks3D FurMark 1.28.0.0
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ENE_X_AIC_HAL
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Google Drive
Citrix Screen Casting for Windows
ENE_X-JMI_HAL
ENE_DRAM_RGB_AIO
Google Update Helper
Citrix Workspace(DV)
Realtek Ethernet Controller Driver
ENE_AIC_Marvell_HAL
Citrix Web Helper
EasyTuneEngineService
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
REALTEK Bluetooth Filter Driver
Self-service Plug-in
AppProtection
Citrix Workspace Inside
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_MousePad_HAL
Citrix Workspace(USB)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
APP Center
GService
Citrix WorkSpace Browser
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Patriot Viper M2 SSD RGB
Realtek Audio Driver
RGB Fusion
Intel(R) Chipset Device Software
ENE_AIC_Marvell_HAL
Patriot Viper M2 SSD RGB
RstDowngradeGuard
ENE_DRAM_RGB_AIO
Intel(R) Management Engine Components
Microsoft Update Health Tools
ENE_X-JMI_HAL
Intel(R) Serial IO
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
Intel(R) Management Engine Driver
Dynamic Application Loader Host Interface Service
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
OptaneDowngradeGuard
ENE_MousePad_HAL
Intel(R) Serial IO
Windows PC Health Check
NVIDIA Graphics Driver 496.49
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.92
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_X_AIC_HAL
Intel(R) LMS


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 00000BD4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000031C4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003174
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C4C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000018D4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001654
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000D88
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001D18
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000019F4
C:\Users\bluuc\AppData\Local\Discord\app-1.0.9003\Discord.exe 000020B4
C:\Users\bluuc\AppData\Local\Microsoft\OneDrive\21.220.1024.0005\FileCoAuth.exe 00001DF0
C:\Users\bluuc\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000268C
C:\Users\bluuc\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002E88
C:\Windows\Explorer.EXE 00002BA8
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_bc81681eb27bc1ae\RtkAudUService64.exe 000030B0
C:\Windows\System32\RuntimeBroker.exe 000014E4
C:\Windows\System32\SecurityHealthSystray.exe 00000540
C:\Windows\System32\smartscreen.exe 0000186C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002A04
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000E9C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002C0C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000014D0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000B3C
C:\Windows\system32\ApplicationFrameHost.exe 00000A8C
C:\Windows\system32\DllHost.exe 00002730
C:\Windows\system32\SettingSyncHost.exe 00002834
C:\Windows\system32\backgroundTaskHost.exe 000013CC
C:\Windows\system32\conhost.exe 00001E34
C:\Windows\system32\sihost.exe 00001084
C:\Windows\system32\svchost.exe 00000420
C:\Windows\system32\taskhostw.exe 00000EF4

[bluucircles]

Here's what's going on with my Endwalker Benchmark:

[Larirawiel]

Uninstall Citrix or install an older version of it. That should fix the issue.

Cheers

[bluucircles]

You made the magic happen. Uninstalled and restarted PC for resolution. Thank you!



Thread is good to be closed.

[DarkArvan]

Check your Windows Update, your version is already a few updates behind.