I don't put much stock in streamers that barter in controversy. A streamer is nothing more than a stranger. I don't know why anyone would take their opinion to heart. They are entertainment. That is all.Just because you've never personally had a problem doesn't mean problems don't exist.
Look at all the content creators that have recently decided to give FFXIV a try. What's been the most consistent complaint? SE makes it way too hard to for players to give them money. The purchase and installation process is a mess because Mogstation and the SE Store are two separate websites with each handling a different part of the process.
I can remember how confused I ended up when I first tried to buy the game back in 2014 because SE has complicated what should be a simple process. I don't have a problem anymore because I know what to expect when trying to purchase from them but I feel for new players trying to navigate the system for the first time.
I know how especially confusing it can be for players in other regions of the world who must use a specific regional store but then are locked out of being able to purchase most of the items in that store. Some common payment options aren't accepted for whatever reason and they're forced to turn to others.
You're being deliberately blind if you can't see that SE has some serious room for improvement when it comes to making purchases.
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