Ah the square website... so useless

[Jojoya]

I have literally never had issue one with any SE website. It is time to take personal responsibility.

Just because you've never personally had a problem doesn't mean problems don't exist.

Look at all the content creators that have recently decided to give FFXIV a try. What's been the most consistent complaint? SE makes it way too hard to for players to give them money. The purchase and installation process is a mess because Mogstation and the SE Store are two separate websites with each handling a different part of the process.

I can remember how confused I ended up when I first tried to buy the game back in 2014 because SE has complicated what should be a simple process. I don't have a problem anymore because I know what to expect when trying to purchase from them but I feel for new players trying to navigate the system for the first time.

I know how especially confusing it can be for players in other regions of the world who must use a specific regional store but then are locked out of being able to purchase most of the items in that store. Some common payment options aren't accepted for whatever reason and they're forced to turn to others.

You're being deliberately blind if you can't see that SE has some serious room for improvement when it comes to making purchases.

[Reap00]

Just because you've never personally had a problem doesn't mean problems don't exist.

Look at all the content creators that have recently decided to give FFXIV a try. What's been the most consistent complaint? SE makes it way too hard to for players to give them money. The purchase and installation process is a mess because Mogstation and the SE Store are two separate websites with each handling a different part of the process.

I can remember how confused I ended up when I first tried to buy the game back in 2014 because SE has complicated what should be a simple process. I don't have a problem anymore because I know what to expect when trying to purchase from them but I feel for new players trying to navigate the system for the first time.

I know how especially confusing it can be for players in other regions of the world who must use a specific regional store but then are locked out of being able to purchase most of the items in that store. Some common payment options aren't accepted for whatever reason and they're forced to turn to others.

You're being deliberately blind if you can't see that SE has some serious room for improvement when it comes to making purchases.

I don't put much stock in streamers that barter in controversy. A streamer is nothing more than a stranger. I don't know why anyone would take their opinion to heart. They are entertainment. That is all.

[linayar]

Just because you've never personally had a problem doesn't mean problems don't exist.

Look at all the content creators that have recently decided to give FFXIV a try. What's been the most consistent complaint? SE makes it way too hard to for players to give them money. The purchase and installation process is a mess because Mogstation and the SE Store are two separate websites with each handling a different part of the process.

I can remember how confused I ended up when I first tried to buy the game back in 2014 because SE has complicated what should be a simple process. I don't have a problem anymore because I know what to expect when trying to purchase from them but I feel for new players trying to navigate the system for the first time.

I know how especially confusing it can be for players in other regions of the world who must use a specific regional store but then are locked out of being able to purchase most of the items in that store. Some common payment options aren't accepted for whatever reason and they're forced to turn to others.

You're being deliberately blind if you can't see that SE has some serious room for improvement when it comes to making purchases.

I think some of the problems could be mitigated by careful reading of the website/email/instructions.

That said, I am curious what are the actual problems that people/content creators have with the website as I also never had any problem with either the Square Enix store website, the Mog Station website, or the new FFXIV online store website.

Actually, that's not true. I did have an error code at one point trying to use my credit card, which prompted me to use alternative payment method temporarily. But besides that, the actual method of navigating through the website and making a purchase is still simple enough in my experience.