Unable to login character on Tonberry

[Crescente]

Server: Tonberry

I was in a dungeon The Antitower, and I got disconnected. I tried to relogin and got the error message: Connection with the server was lost. 90002

This was 24hours ago. I have tried several troubleshooting methods suggested on google and in this forum, and nothing works.

However, I can log into characters on other servers. This means its not any network problem, probably something corrupted on that particular character profile.
I have logged a ticket in game on my other characters, but have yet to get any response.

Please help.

[Crescente]

Its been 48 hours and I have tried re-installing the game and also logging in from a different computer. Nothing works.
My main character is still not able to log into the game.

Please help.

[Crescente]

Dearest SE support,

Its been 4 days since I cannot login to my main character. I have exhausted all kinds of methods, even unorthodox ways like sacrificing lalas to the mighty Placodus in the Rothlyt Seas.

Really appreciate any kind of help to set my main character free.

[SillyCrow]

You can try to file a ticket here:

https://support.na.square-enix.com/c...p?id=5382&la=1

After checking if there's not already a solution to your problem, you will be able to file a ticket by e-mail.