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  1. #1
    Player
    Neoko's Avatar
    Join Date
    Nov 2021
    Posts
    1
    Character
    Neoko Shiori
    World
    Ultros
    Main Class
    Summoner Lv 80

    Dx11 errors and crashes

    Hello! Recently, (within the last few weeks) I have been getting frequent dx11 errors and random crashes within 2 minutes of logging in with my character. I'm not entirely sure what could have cause this, but I see that I'm not entirely alone with this issue. Any known fixes?

    PC specs:
    AMD Ryzen 5 3600
    AMD Radeon RX 5600 XT
    16 GB RAM
    (0)

  2. #2
    Player
    Draxx's Avatar
    Join Date
    Nov 2021
    Posts
    2
    Character
    Draxx Destroyer
    World
    Twintania
    Main Class
    Paladin Lv 80
    Have the same problems. I am using a Ryzen 5800x /rx 6700xt Nitro and 32gb of ram. Direct x 11 is my main issues atm. At first i thought i fix the damn thing when i did not OC my GPU. I think a month after it came back sigh. Dunno if the FF14 game does not like AMD products. I really need a fix for this before End walker comes out
    (0)

  3. #3
    Player
    Itazura's Avatar
    Join Date
    Nov 2013
    Posts
    2
    Character
    Itazura Tsuim
    World
    Hyperion
    Main Class
    Conjurer Lv 27
    I'm seeing DX crashes as well. I'm detecting no pattern, except it's usually right after running the game for some time.

    RX 5700 XT
    AMD 3900X
    32 GB RAM

    Is there like an older version of Radeon software I should be using?
    (0)

  4. #4
    Player
    Draxx's Avatar
    Join Date
    Nov 2021
    Posts
    2
    Character
    Draxx Destroyer
    World
    Twintania
    Main Class
    Paladin Lv 80
    I got a response from the tech team of this game. They told me to lower my refresh rate of my monitor to 90, and my monitor has 200hrz lol. Also on the radeon settings on the GPU lower fps to 90 as well. Gonna try this and let you know. Hope this works for you guys as well
    (0)

  5. #5
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for posting in the Final Fantasy XIV Technical Support Forums
    (0)

  6. #6
    Player
    Mysiuke's Avatar
    Join Date
    Nov 2021
    Posts
    1
    Character
    Mysiuke Chan
    World
    Adamantoise
    Main Class
    Dancer Lv 80
    Hi, I'm also posting to try get some help. I have the same issue. I am consistently getting dirext x 11 errors 100000000002 or whatever the long string is - It doesn't matter what i'm doing, I could be relaxing in my fc house, in a duty, in a city, out in the middle of nowhere in a zone, and I will randomly get the error. Some days I go without one, but other days I get multiple in a day. Today I have had 6. I have done everything google has suggested, reinstall drivers, underclock my gpu, reinstall ffxiv, turn off windows game mode, play in full screen, play in borderless widowed, change my fps from uncapped to capped. change from capped to uncapped. You name it, i've tried it. It's driving me absolutely mental, the only game that I have this issue with, is FFXIV. No other games, or programs cause this error. Please. I beg. Any help would be greatly appreciated.
    -----------------------

    My specs are
    Windows 10 64-bit
    AMD Ryzen 5 3600
    AMD Radeon 6700 XT
    32GB DDR4 Ram 3000MHZ
    ----------------------------------
    (0)

  7. #7
    Player
    pepsodont's Avatar
    Join Date
    Sep 2021
    Posts
    12
    Character
    Fox' Trot
    World
    Twintania
    Main Class
    Culinarian Lv 80
    Quote Originally Posted by Mysiuke View Post
    Hi, I'm also posting to try get some help. I have the same issue. I am consistently getting dirext x 11 errors 100000000002 or whatever the long string is - It doesn't matter what i'm doing, I could be relaxing in my fc house, in a duty, in a city, out in the middle of nowhere in a zone, and I will randomly get the error. Some days I go without one, but other days I get multiple in a day. Today I have had 6. I have done everything google has suggested, reinstall drivers, underclock my gpu, reinstall ffxiv, turn off windows game mode, play in full screen, play in borderless widowed, change my fps from uncapped to capped. change from capped to uncapped. You name it, i've tried it. It's driving me absolutely mental, the only game that I have this issue with, is FFXIV. No other games, or programs cause this error. Please. I beg. Any help would be greatly appreciated.
    -----------------------

    My specs are
    Windows 10 64-bit
    AMD Ryzen 5 3600
    AMD Radeon 6700 XT
    32GB DDR4 Ram 3000MHZ
    ----------------------------------
    Try this, helped me.

    https://forum.square-enix.com/ffxiv/...th-a-caveat%29
    (1)