Ps5-ps4

[Linkager8921]

Ported ffxiv to PS5. Worked great. Upgraded to PS5 version and is very glitchy…started with target lock issues and now mouse issues where menus are randomly opening. Tried to exit the game and go back to the PS4 version (on PS5), but getting a message indicating I am playing on another console.

[PippinTarupin]

If you wait a few seconds or minutes the other console message will clear. Those are odd problems, usually people mostly just complain about frame drops in crowded areas or places like Dravania Hinterlands that don't happen on PS4. If the PS4 version works better for you there's no reason to upgrade, the advantages from the PS5 version are pretty mild.

[Darneltia]

Greetings fellow Eorzean,

Please note that if you happen to change platforms/devices when logging into the same account that the mentioned error will occur as only one instance of a character can be logged into at any given time for the same Final Fantasy XIV service account. You may need to wait 5 minutes or so for the server to clear that a character is logged in if you recently logged out from another device.

As for performance issues, please try the following suggestions to see if this may help:

■ Perform a system update on your PlayStation®5
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by uninstalling and reinstalling the game.

■ Factory Reset Your Playstation 5
If there are issues with the Playstation 5 itself, please try performing a factory reset on the console by doing the following:

Go to "Settings" > "System" > "System Software" > "Reset Options" > "Reset Your Console" > "Reset"

We hope this information is helpful!

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