very low fps on new laptop

[Moonwolfthegrey]

hello, i am returning to this game, using new laptop (was on pc before). game is unplayable, get in with 4-5 FPS, doesnt go upwards of that. i made sure fps is not limited in game settings etc


laptop is hp omen specs are
FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\magnu\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride view-localhost


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.06
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16224.477MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18656.477MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.069GB SYSTEM_FREEDISC_SPACE 803.937GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Laptop GPU
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY14
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8044.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8112.238 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_e250a9964de6f7fb\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_e250a9964de6f7fb\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_e250a9964de6f7fb\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_e250a9964de6f7fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9649
SYSTEM_GRAPHICS_DRIVER_DATE 10/19/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 16156 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.21.0000.0183
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speaker (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {C999350D-4B0D-4CD0-A3E2-D1CAE045B561}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9091.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/27/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73047EA0-3F0A-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer Basilisk X HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7304A5B0-3F0A-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Basilisk X HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7304CCC0-3F0A-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Basilisk X HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7304F3D0-3F0A-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Basilisk X HyperSpeed
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7304F3D0-3F0A-11EC-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C72D900-3996-11EC-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C732720-3996-11EC-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
NVIDIA GeForce Overlay
Microsoft Text Input Application
Inbox - Hotmail ‎- Mail
Microsoft Store
Mail
Microsoft Store
Form1
Technical Support - Post New Thread - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Citrix Workspace 2109
Dropbox
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
McAfee LiveSafe
Razer Synapse
Citrix Authentication Manager
Dropbox Update Helper
HP Audio Switch
Online Plug-in
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Microsoft .NET Host FX Resolver - 5.0.7 (x86)
FINAL FANTASY XIV ONLINE
Microsoft .NET Runtime - 5.0.7 (x86)
WebAdvisor by McAfee
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Citrix Screen Casting for Windows
HP Connection Optimizer
Citrix Workspace(DV)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
VMware Horizon Client
Citrix Web Helper
Self-service Plug-in
AppProtection
Microsoft Windows Desktop Runtime - 5.0.7 (x86)
Citrix Workspace Inside
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Citrix Workspace(USB)
Microsoft Windows Desktop Runtime - 5.0.7 (x86)
Citrix WorkSpace Browser
ExpressVPN
ExpressVPN
Microsoft .NET Host - 5.0.7 (x86)
Microsoft Office Home and Student 2019 - en-us
Microsoft Office Home and Student 2019 - fr-fr
HP Documentation
Microsoft OneDrive
VMware Horizon Media Engine 11.0.0.617 (64-bit)
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Adobe Acrobat DC (64-bit)
VMware Horizon HTML5 Multimedia Redirection Client
Windows PC Health Check
NVIDIA Graphics Driver 496.49
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.92
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.13.0.0
VMware Horizon Media Redirection for Microsoft Teams
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
VMware Horizon Client


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 00005390
C:\Program Files (x86)\Dropbox\Client\134.4.4115\QtWebEngineProcess.exe 000051B8
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00003690
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 0000501C
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00004554
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00005018
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000588C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003F08
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004F98
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003168
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00004964
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 0000455C
C:\Program Files\Google\Chrome\Application\chrome.exe 000006DC
C:\Program Files\McAfee\MSC\MfeBrowserHost.exe 00001084
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00002044
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 0000464C
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 000010A8
C:\Program Files\Microsoft OneDrive\OneDrive.exe 000024DC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000037D8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00005624
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.67.0_x64__wafk5atnkzcwy\Win32\mcafee-security-ft.exe 00004EC4
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.67.0_x64__wafk5atnkzcwy\mcafee-security.exe 0000475C
C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.2.11.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 000016D0
C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_1101.2110.7.0_x64__v10z8vjag6ke6\win32\OmenCommandCenterBackground.exe 000016D8
C:\Program Files\WindowsApps\AD2F1837.myHP_1.10.53217.0_x64__v10z8vjag6ke6\HP.myHP.exe 00004CF8
C:\Program Files\WindowsApps\AD2F1837.myHP_1.10.53217.0_x64__v10z8vjag6ke6\win32\HPBackgroundProcess.exe 00004CE8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000044D8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21092.145.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003954
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00003150
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 00000A98
C:\Windows\System32\CompPkgSrv.exe 00004634
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_63ffa3cb4ae6dbc0\RtkAudUService64.exe 000043D4
C:\Windows\System32\RuntimeBroker.exe 000046A0
C:\Windows\System32\SecurityHealthSystray.exe 00004304
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001760
C:\Windows\System32\smartscreen.exe 000018C0
C:\windows\Explorer.EXE 00002310
C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_fac814d252ae9e85\x64\BridgeCommunication.exe 000028AC
C:\windows\System32\SynTPEnh.exe 00003978
C:\windows\System32\rundll32.exe 000012B0
C:\windows\System32\svchost.exe 00002578
C:\windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000036B8
C:\windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002F10
C:\windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000029CC
C:\windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002F4C
C:\windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003A58
C:\windows\system32\ApplicationFrameHost.exe 00004A30
C:\windows\system32\DllHost.exe 00004E80
C:\windows\system32\SettingSyncHost.exe 00003600
C:\windows\system32\backgroundTaskHost.exe 00003E00
C:\windows\system32\cmd.exe 00005080
C:\windows\system32\conhost.exe 000058C0
C:\windows\system32\sihost.exe 00001384
C:\windows\system32\svchost.exe 00005E3C
C:\windows\system32\taskhostw.exe 000014A0
C:\windows\system32\wbem\unsecapp.exe 00002734



of note i am playing on a fast connection, other games seem to work fine. i tried playing around with nvidia settings etc no effect. the game appears to be using the nvidia driver. no background applications etc. not overheating.
i am currently in north america and my server is in europe though i dont think this could cause that much of an issue. any help please as i would like to get back into this game
thanks

[Moonwolfthegrey]

Date , GPU Clock [MHz] , Memory Clock [MHz] , GPU Temperature [°C] , Hot Spot [°C] , Memory Used [MB] , GPU Load [%] , Memory Controller Load [%] , Video Engine Load [%] , Bus Interface Load [%] , Board Power Draw [W] , GPU Chip Power Draw [W] , MVDDC Power Draw [W] , PWR_SRC Power Draw [W] , PWR_SRC Voltage [V] , 8-Pin #1 Power [W] , 8-Pin #1 Voltage [V] , PerfCap Reason [] , GPU Voltage [V] , CPU Temperature [°C] , System Memory Used [MB] ,
2021-11-06 17:28:11 , 1290.0 , 1500.2 , 49.9 , 55.0 , 1265 , 4 , 2 , 0 , 0 , 24.4 , 11.5 , 6.7 , 12.8 , 9.6 , 18.3 , 19.9 , 16 , 0.6810 , 79.0 , 7438 ,

dont know if this helps too, from GPU-z diagnostic while running game

[Larirawiel]

Hi, uninstall Citrix and enjoy the game at full speed.

Cheers

[x3babylemon]

Hi, uninstall Citrix and enjoy the game at full speed.

Cheers

but citrix is my working need application how can i ignore it ,thanks

[Larirawiel]

but citrix is my working need application how can i ignore it ,thanks

Unfortunately it seems that there is no fix for this. You could try one thing. Download DXVK:
https://github.com/doitsujin/dxvk/releases/tag/v1.9.2

Then unpack it with 7-zip or something else. Then copy the files "d3d11.dll" and "dxgi.dll" into the "SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game" folder. This two DLLs are a DirectX -> Vulkan-API wrapper. Maybe it helps. If not then i don't know. Maybe it could help when you use Virtualbox ore something to run Citrix with it.


Edit: You could also use the newest Citrix software from the Windows Store. It could help also.

Cheers

[x3babylemon]

Hi, uninstall Citrix and enjoy the game at full speed.

Cheers

Hey Larira, done fixed the problem by reinstalling citrix 2108 version , 2109 version seems to be having bug

Citrix WorkSpace App 2108, reinstall and everything goes back to normal.

[Moonwolfthegrey]

thank you so much. you cant believe how many posts and threads and supports ive asked with no help.
I uninstalled citrix and it works so well now. let work take a break now, its time for some gaming.
ill try reinstalling version 2108 as baby mentions.
if i can see u both ill buy u a cup of coffee
cheers