Disappointed in new release date.

[MilkieTea]

[Kes13a]

That doesn't change the fact that the game should've released in a stable way in the first place, lol. It's SE fault for not being able to manage their time right as likable as Yoshi is. I mean i have also empathy for the team and i don't mind whenever it will release but that doesn't mean that it wasn't a mistake on their end and bad time management which affects now tens of thousands of players in a rather bad way.

you obviously have zero idea on how much bugs and software issues respect time management skills.

there are multiple developers working on various things and if QA finds an issue, especially a game breaking one that would reset release date, then they assess if they can create a fix, put the fix in the code, and then QA the entire system before it can be released. if it cannot, then that means a delay.

time management only works as an excuse to blame so far

its a business, and they will take the route that inconveniences the least amount of players.. which in this case is a 2 week delay.

[Ranaku]

My husband has worked as a programmer for 30 years. He's been in 3 different companies and they all set release dates for their products. Sometimes though things go badly unexpectantly and they have to unavoidably delay release dates. Is that bad time management? No, it's called @!#? happens.

That is a common misconception though as people often tend to confuse their relationships with companies. We are customers. We want their product in a hopefully flawless way. We don't work there, the maintenance of their product and that it is available is not our responsibility. SE is not our friend, they want our money cause otherwise obviously they can't survive.

So yes, you are allowed to be dissatisfied as a customer if something goes wrong. If a plumber called you on the day you took off work and expected them to come cause your house is drowning since a pipe broke you would also be rather upset the said plumber told you they need to reschedule cause reason XYZ. It is not your responsibility to empathize with the service you pay for no matter what the reason for any problem that might occur be.

And this isn't some "the customer is always right" stuff and sure you also need to see the staff as what they are, humans. They make mistakes and there will always be stuff that can't be foreseen but that doesn't mean that you as the customer have to just blindly accept it.

The problem with most gaming companies isn't that stuff happens that they couldn't have foreseen. It's that they want to release as soon as possible cause that is what generates profit no matter the cost. So maybe they learn from this mistake and just give it next time the extra month so there aren't that many crunch hours and people can have a good and relaxed release. It is sad that gaming companies nowdays have to buckle down to the hurry hurry mentality that reigns on the market to push their products out as soon as possible.

[DBriggs304]

My husband has worked as a programmer for 30 years. He's been in 3 different companies and they all set release dates for their products. Sometimes though things go badly unexpectantly and they have to unavoidably delay release dates. Is that bad time management? No, it's called @!#? happens.

This pretty much closes the thread.

[Darkpaw]

A customer has a right to be upset yes. A customer has a right to vent frustration yes.

A customer does not have the right to be a spoiled brat and shame and belittle people over a delay or present the facts in a outwardly false light.

A customer is entitled to an explanation as to why the product they paid for is delayed. They got a detailed one.

You say Square Enix is not our friend. You’re absolutely correct but they do show more respect and compassion for their player base than 90% of game companies with last night’s live letter.

Most would say “Due to unforeseen events we are forced to delay the expansion two weeks due to factors outside of our control.” And leave it at that.

This Dev Team got on stream issued a 30 minute apology with detailed reasoning why the delay was happening. And apologized through out a 6 and a half hour live letter and closed it with a ten minute apology.

They acknowledged that some may lose some trust in them (for reasons beyond me because this was a doctorate level dissertation on showing respect to your customers) acknowledged that this was a mistake.

Now for the asinine thing that customers shouldnt concern themselves or shoulder the responsibility of unforeseen delays. Ill be harsh. GROW UP YOU PETULANT CHILDREN.

We are dealing with development. Similar to construction and manufacturing sometimes things go wrong at the 11th hour. Sometimes QC catches something that should have been caught before and mistakes happen. You all say you have compassion for this dev team.. alright so you’ll sit there and smile and accept the next time you make an honest mistake and people belittle and ridicule you for it and accuse you of doing it on purpose and intentionally screwing them over.

Its two weeks. Get over yourselves. Go touch grass or something..

This is real life not your fantasy. Be upset but be grateful you have a dev team that has enough respect to sincerely apologize to you and tell you the honest truth rather than issuing some robotic corporate press release and not engaging with you at all.

[Monkeywool]

That is a common misconception though as people often tend to confuse their relationships with companies. We are customers. We want their product in a hopefully flawless way. We don't work there, the maintenance of their product and that it is available is not our responsibility. SE is not our friend, they want our money cause otherwise obviously they can't survive.

So yes, you are allowed to be dissatisfied as a customer if something goes wrong. If a plumber called you on the day you took off work and expected them to come cause your house is drowning since a pipe broke you would also be rather upset the said plumber told you they need to reschedule cause reason XYZ. It is not your responsibility to empathize with the service you pay for no matter what the reason for any problem that might occur be.

And this isn't some "the customer is always right" stuff and sure you also need to see the staff as what they are, humans. They make mistakes and there will always be stuff that can't be foreseen but that doesn't mean that you as the customer have to just blindly accept it.

The problem with most gaming companies isn't that stuff happens that they couldn't have foreseen. It's that they want to release as soon as possible cause that is what generates profit no matter the cost. So maybe they learn from this mistake and just give it next time the extra month so there aren't that many crunch hours and people can have a good and relaxed release. It is sad that gaming companies nowdays have to buckle down to the hurry hurry mentality that reigns on the market to push their products out as soon as possible.

I would have thought if you'd have a burst pipe and the plumber you arranged couldn't come, you'd be quickly on the phone to an alternative plumber.

The dev team have managed to hit every release date for the past 8 years, and 18 months of this expansion development has been in a pandemic situation where they had to change how the business operates on the fly.

They deserve a little bit of credit in the bank and good will for that alone in my opinion.

[Tanis_Ebonhart]

Wait...

If you're a New Player then how are you Post-Shadowbringers already?

[Bryan_Weary1]

This thread needs some Otter love...

[Bryan_Weary1]

A customer has a right to be upset yes. A customer has a right to vent frustration yes.

A customer does not have the right to be a spoiled brat and shame and belittle people over a delay or present the facts in a outwardly false light.

A customer is entitled to an explanation as to why the product they paid for is delayed. They got a detailed one.

You say Square Enix is not our friend. You’re absolutely correct but they do show more respect and compassion for their player base than 90% of game companies with last night’s live letter.

Most would say “Due to unforeseen events we are forced to delay the expansion two weeks due to factors outside of our control.” And leave it at that.

This Dev Team got on stream issued a 30 minute apology with detailed reasoning why the delay was happening. And apologized through out a 6 and a half hour live letter and closed it with a ten minute apology.

They acknowledged that some may lose some trust in them (for reasons beyond me because this was a doctorate level dissertation on showing respect to your customers) acknowledged that this was a mistake.

Now for the asinine thing that customers shouldnt concern themselves or shoulder the responsibility of unforeseen delays. Ill be harsh. GROW UP YOU PETULANT CHILDREN.

We are dealing with development. Similar to construction and manufacturing sometimes things go wrong at the 11th hour. Sometimes QC catches something that should have been caught before and mistakes happen. You all say you have compassion for this dev team.. alright so you’ll sit there and smile and accept the next time you make an honest mistake and people belittle and ridicule you for it and accuse you of doing it on purpose and intentionally screwing them over.

Its two weeks. Get over yourselves. Go touch grass or something..

This is real life not your fantasy. Be upset but be grateful you have a dev team that has enough respect to sincerely apologize to you and tell you the honest truth rather than issuing some robotic corporate press release and not engaging with you at all.

This 100% People need to get over themselves.

[Bryan_Weary1]

Wait...

If you're a New Player then how are you Post-Shadowbringers already?

Right? New player blasts through 8+ years of content in a few months. Is now irate about a slight delay(first ever for this game). Refuses to watch live letter where Director/Producer broke down in tears over this.