A customer has a right to be upset yes. A customer has a right to vent frustration yes.

A customer does not have the right to be a spoiled brat and shame and belittle people over a delay or present the facts in a outwardly false light.

A customer is entitled to an explanation as to why the product they paid for is delayed. They got a detailed one.

You say Square Enix is not our friend. You’re absolutely correct but they do show more respect and compassion for their player base than 90% of game companies with last night’s live letter.

Most would say “Due to unforeseen events we are forced to delay the expansion two weeks due to factors outside of our control.” And leave it at that.

This Dev Team got on stream issued a 30 minute apology with detailed reasoning why the delay was happening. And apologized through out a 6 and a half hour live letter and closed it with a ten minute apology.

They acknowledged that some may lose some trust in them (for reasons beyond me because this was a doctorate level dissertation on showing respect to your customers) acknowledged that this was a mistake.

Now for the asinine thing that customers shouldnt concern themselves or shoulder the responsibility of unforeseen delays. Ill be harsh. GROW UP YOU PETULANT CHILDREN.

We are dealing with development. Similar to construction and manufacturing sometimes things go wrong at the 11th hour. Sometimes QC catches something that should have been caught before and mistakes happen. You all say you have compassion for this dev team.. alright so you’ll sit there and smile and accept the next time you make an honest mistake and people belittle and ridicule you for it and accuse you of doing it on purpose and intentionally screwing them over.

Its two weeks. Get over yourselves. Go touch grass or something..

This is real life not your fantasy. Be upset but be grateful you have a dev team that has enough respect to sincerely apologize to you and tell you the honest truth rather than issuing some robotic corporate press release and not engaging with you at all.