Hi, my game keeps on crashing.

[CurrySmoker]

Hello, im newbie to how forum thread works. So i apologize in advance.

My game* keeps on crashing with error came out like ffxiv_dx11.exe+117CAF4 et cetera... since the codes keeps on changing with every crash, there are too much to list them all.

I'm playing through my SONY TV Bravia as my monitor. Here are my config. Please help. TQ for your kind attention.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ADMIN\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F5
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16253.313MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18685.313MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.862GB SYSTEM_FREEDISC_SPACE 183.773GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 876.577GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.656 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9649
SYSTEM_GRAPHICS_DRIVER_DATE 10/20/2021 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SONY TV *00 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2D2EC116-B99E-43CF-B387-625E8BF8CE33}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.92
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/11/2021 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13AA6470-26DB-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B512D0-26DB-11EC-8005444553540000}
SYSTEM_INPUT_NAME Alienware TactX ™ Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D997B30-25E6-11EC-8003444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B512D0-26DB-11EC-8006444553540000}
SYSTEM_INPUT_NAME Alienware TactX ™ Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D99A240-25E6-11EC-8004444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B539E0-26DB-11EC-8007444553540000}
SYSTEM_INPUT_NAME AlienFx Backlight
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B539E0-26DB-11EC-8008444553540000}
SYSTEM_INPUT_NAME AlienFx Backlight
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B539E0-26DB-11EC-8009444553540000}
SYSTEM_INPUT_NAME AlienFx Backlight
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B4EBC0-26DB-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B4EBC0-26DB-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B512D0-26DB-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Text Input Application
NVIDIA GeForce Overlay
Calculator
Calculator
Settings
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky VPN
Microsoft Edge
Microsoft Edge Update
Steam
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Kaspersky Internet Security
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Kaspersky Password Manager
Kaspersky VPN
VLC media player
WinRAR 6.02 (64-bit)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Google Chrome
Adobe Acrobat DC (64-bit)
NVIDIA Graphics Driver 496.49
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.92
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
WiFiAutoInstall version 1.0.0.3.3


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm_tray.exe 00002DD8
C:\Program Files (x86)\Kaspersky Lab\Kaspersky VPN 5.3\ksdeui.exe 00002D18
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000022D4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002A20
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B18
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000217C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00002FA8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000B84
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBar.exe 000013E8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003380
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21084.79.0_x64__8wekyb3d8bbwe\YourPhone.exe 000024BC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001CF0
C:\Windows\Explorer.EXE 00001A08
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000AB4
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_bc81681eb27bc1ae\RtkAudUService64.exe 00002C2C
C:\Windows\System32\RuntimeBroker.exe 000032A8
C:\Windows\System32\SecurityHealthSystray.exe 000025DC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000F04
C:\Windows\System32\smartscreen.exe 00002F8C
C:\Windows\System32\svchost.exe 00002DF4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001C2C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000207C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000224C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002EB4
C:\Windows\system32\ApplicationFrameHost.exe 00000C1C
C:\Windows\system32\BackgroundTaskHost.exe 0000366C
C:\Windows\system32\DllHost.exe 000004BC
C:\Windows\system32\backgroundTaskHost.exe 000030AC
C:\Windows\system32\conhost.exe 00002328
C:\Windows\system32\sihost.exe 00001744
C:\Windows\system32\svchost.exe 00002B8C
C:\Windows\system32\taskhostw.exe 0000180C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002D68
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001848

[Larirawiel]

Hi, it can be that Kaspersky is the reason for this. Please uninstall it and try again.

Cheers

[CurrySmoker]

ok. I'll try. i thought it would be okay if I put the game in the "Trusted Application". I'll update later if the crash got fixed. Thx for the insight.

[CurrySmoker]

After deleting Kaspersky, the game still crashes. with new error codes. nvwgf2umx.dll+1AD1DE, KERNEL32.dll+17034 & ntdll.dll+52651

[Risvertasashi]

After deleting Kaspersky, the game still crashes. with new error codes. nvwgf2umx.dll+1AD1DE, KERNEL32.dll+17034 & ntdll.dll+52651

At least one of those is your video card driver. So, I would start troubleshooting that.

Basics would be to make sure your drivers are up to date and check the windows Event Viewer (Just type that in, in the start menu) for errors.

If you don't see any errors in the event viewer, or if you do but don't know what they mean, I'd suggest contacting Nvidia support for further troubleshooting.

Good luck.

[CurrySmoker]

Aight wilco. I'll update the threads of any progress later.

[CurrySmoker]

Just abit of update, there a lot of error. 1 Critical & 55 error in 7 days. Abit concerning considering its a brand new pc not even 2 months old. I'm just gonna send back to the store and let 'em do some check up. Thx for all the insights Larirawiel & Risvertasashi.

[CurrySmoker]

Abit of update. the Technician found no fault after running multiple tests, overclock it, nothing happens. so i give them a go to format'ed my pc. After taking the pc back, i updated the drivers, re-install the game, switch off unused background apps in settings. Play the games, it still crashes, but less frequent. maybe got to do with the voltage since i'm using 49 inches TV 4k to play.