an unexpected error has occurred. Exiting FINAL FANTASY XIV. (6d)

[TwiSt0fF4t3]

Hello, I'm installed FF XIV on my new pc. Open the launcher, entered my data and see this error. Please help. I'm read topics in this problem, but don't help me. All drivers are updated.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\noob-\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-разрядная (6.2, сборка 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3800X 8-Core Processor (16 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1405
SYSTEM_LANGUAGE русский (формат: русский)
SYSTEM_MEMORY 16303.871MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18735.871MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.416GB SYSTEM_FREEDISC_SPACE 294.816GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 304.719GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.906 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.936 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0373142.inf_amd64_ed00e225cfc8dfad\B373020\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373142.inf_amd64_ed00e225cfc8dfad\B373020\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373142.inf_amd64_ed00e225cfc8dfad\B373020\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0373142.inf_amd64_ed00e225cfc8dfad\B373020\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13033.1000
SYSTEM_GRAPHICS_DRIVER_DATE 10/28/2021 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Английский
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 5 - LC24RG50 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1493B0F9-F7B9-4F94-A192-32C865B5CB78}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.21
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 7/13/2021 03:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {E6450315-EBA0-4995-948D-C73BFBBEFD1D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9071.1
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 11/24/2020 03:00:00
SYSTEM_SOUND Динамики (HyperX Cloud Stinger Core + 7.1)
SYSTEM_SOUND_DEVICE_ID {A14FE564-905D-439F-B9E3-D4638A6610B8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 3.5.14.0
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 12/10/2019 03:00:00
SYSTEM_SOUND Динамики (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {45619627-1E3A-4E17-A007-6047A6BB7FD6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9071.1
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 11/24/2020 03:00:00
SYSTEM_SOUND Динамики (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {94938E5B-DD93-4B7A-BF2E-B1CE1BABF62D}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 03:00:00
SYSTEM_SOUND Динамики (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {03AF56CD-E522-458D-B1B6-E01F692D38D0}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 03:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Мышь
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Клавиатура
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1F291BE0-D635-11EA-8001444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1F2AC990-D635-11EA-8002444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E430BC90-D602-11EB-8001444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Stinger Core + 7.1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E430E3A0-D602-11EB-8002444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Stinger Core + 7.1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1F2CEC70-D635-11EA-8005444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {268EF800-D72F-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26905790-D72F-11EA-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26905790-D72F-11EA-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1F2E24F0-D635-11EA-8006444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1F2E4C00-D635-11EA-8007444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread — Mozilla Firefox
Параметры
Программы и компоненты
FINAL FANTASY XIV Online
Microsoft Store
Microsoft Store
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

101XP Game Center
AIDA64
AMD Chipset Software
Microsoft Edge
Microsoft Edge Update
Origin
PCRadio 6.0.2
Steam
PHISON HAL
AURA Service
AURA lighting effect add-on
MPC-HC 1.7.9
ASUS AIOFan HAL
ROG Live Service
AURA Service
Kingston AURA DRAM Component
ASUS GLCKIO2 Driver
ASUS AURA Extension Card HAL
ASUS Framework Service
Sapphire TRIXX 7.3.0
ASUS GLCKIO2 Driver
ASUS AURA VGA Component
ENE RGB HAL
ASUS AURA Motherboard HAL
AMD PCI Driver
Realtek Ethernet Controller Driver
AURA DRAM Component
AMD PSP Driver
AMD Ryzen Balanced Driver
ASUS Update Helper
AMD SBxxx SMBus Driver Alpha
AMD_Chipset_Drivers
ASUS Framework Service
ENE IO Driver
Apex Legends
AMD GPIO2 Driver
Realtek Audio Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30135
AMD Software
AMD Ryzen Master
Genshin Impact
Mozilla Firefox (x64 ru)
Mozilla Maintenance Service
FINAL FANTASY XIV Online
Super Animal Royale
WinRAR 5.90 (64-разрядная)
AMD Ryzen Master
Microsoft Update Health Tools
ASUS AURA Extension Card HAL
AMD Settings
AMD DVR64
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30135
AMD User Experience Program Installer
AURA DRAM Component
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30135
Logitech G HUB
AMD WVR64
RyzenMasterSDK
Kingston AURA DRAM Component
ASUS AURA VGA Component
PHISON HAL
AURA lighting effect add-on x64
Branding64
ASUS Aura SDK
ASUS AURA Motherboard HAL
ENE RGB HAL
ASUS AIOFan HAL
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 000040F4
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer\ArmourySocketServer.exe 00003D34
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ShareFromArmouryIII\Mouse\ROG STRIX CARRY\P508PowerAgent.exe 00002CC8
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe 00004CEC
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 00004DF0
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00003C54
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 00002EAC
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002C0C
C:\Program Files\AMD\CNext\CNext\amdow.exe 0000163C
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000040E4
C:\Program Files\AMD\CNext\CNext\cpumetricsserver.exe 000047FC
C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe 00002530
C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe 00002AE8
C:\Program Files\LGHUB\lghub.exe 00004684
C:\Program Files\LGHUB\lghub_agent.exe 00000B3C
C:\Program Files\LGHUB\logi_crashpad_handler.exe 00004FF8
C:\Program Files\Mozilla Firefox\firefox.exe 00004F9C
C:\Program Files\WindowsApps\33C30B79.HyperXNGenuity_5.5.0.0_x64__0a78dr3hq0pvt\Assets\Native\NGenuity2Helper.exe 00002E10
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000008C0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21084.79.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001324
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21092.10731.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000438C
C:\Users\noob-\AppData\Local\Discord\app-1.0.9003\Discord.exe 00000EA0
C:\Users\noob-\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002134
C:\Windows\Explorer.EXE 00004F14
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003E88
C:\Windows\System32\CompPkgSrv.exe 0000325C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_c759ff49aef8a7cf\RtkAudUService64.exe 00000618
C:\Windows\System32\RuntimeBroker.exe 000029F0
C:\Windows\System32\SecurityHealthSystray.exe 000022C0
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000249C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00004BD4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004A80
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002490
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000DEC
C:\Windows\explorer.exe 00001DE8
C:\Windows\system32\ApplicationFrameHost.exe 00001D6C
C:\Windows\system32\DllHost.exe 00004B48
C:\Windows\system32\SearchFilterHost.exe 00004188
C:\Windows\system32\conhost.exe 00001DCC
C:\Windows\system32\ctfmon.exe 00002A44
C:\Windows\system32\sihost.exe 000015A0
C:\Windows\system32\svchost.exe 00001C64
C:\Windows\system32\taskhostw.exe 00002070
C:\Windows\system32\wbem\unsecapp.exe 00003244
D:\Games\Steam\Steam.exe 00004128
D:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000036E4
D:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000414
D:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004958

[Thukoolo]

Good afternoon TwiSt0fF4t3,

For us to better assist you, please respond with the following information:

Does this only occur when you try to launch the game?
Did you verify the integrity of the game files via Steam?
All steps taken to resolve the issue:

Additionally, from reading the system information provided, I noticed that Final Fantasy XIV is installed on the D: Drive. Please be sure to install the game to the C: drive as this works best with Final Fantasy XIV. Lastly, please be sure that no background processes are interfering with FFXIV (i.e. Anti-virus software, OneDrive, Discord etc.)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[TwiSt0fF4t3]

Good afternoon TwiSt0fF4t3,

For us to better assist you, please respond with the following information:

Does this only occur when you try to launch the game?
Did you verify the integrity of the game files via Steam?
.

Yes, when try to launch the game

[TwiSt0fF4t3]

Good afternoon TwiSt0fF4t3,
All steps taken to resolve the issue:

Additionally, from reading the system information provided, I noticed that Final Fantasy XIV is installed on the D: Drive. Please be sure to install the game to the C: drive as this works best with Final Fantasy XIV. Lastly, please be sure that no background processes are interfering with FFXIV (i.e. Anti-virus software, OneDrive, Discord etc.)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

On my old pc, FF XIV installed on the D drive and working correctly.

[Thukoolo]

Good morning, thank you for the updated reply.

If you are still experiencing an issue, could you try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Then, disable everything under this tab and restart the PC. Additionally, please be sure to have the Operating System and Internet Explorer most up to date as well.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!