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  1. 11-03-2021 11:06 PM #11
    Ferra
    Player
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    Join Date
    Sep 2021
    Location
    Ul'dah
    Posts
    100
    Character
    Ferra Burnheart
    World
    Balmung
    Main Class
    Monk Lv 78
    Currently going through one myself: I was dumb and discarded my Anima weapon thinking it would allow me to purchase the tier's glamour-able version.

    It, uh, didn't. It killed four days of hardcore Poetics grinding.

    I'm hoping they're able to get it fixed...
    (1)
    ~The Passionate Pugilist~

    https://ferraburnheart.carrd.co
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  2. 11-04-2021 10:46 AM #12
    Wolwosh
    Player
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    Join Date
    Sep 2013
    Posts
    644
    Character
    Ulorin Ardor
    World
    Zodiark
    Main Class
    Astrologian Lv 100
    I've been playing 14 for years and never gotten into trouble and needing costumer support, but i'm already dreading the day that I will need it..
    I've heard so many horror stories from friends ^^'
    (2)
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  3. 11-04-2021 05:36 PM #13
    Sotaris
    Player
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    Join Date
    Apr 2018
    Posts
    2,185
    Character
    Meluwen Nobu
    World
    Lich
    Main Class
    White Mage Lv 100
    Quote Originally Posted by Wolwosh View Post
    I've been playing 14 for years and never gotten into trouble and needing costumer support, but i'm already dreading the day that I will need it..
    I've heard so many horror stories from friends ^^'
    I've had some contact with them pre covid and they always replied swiftly and help me out. I'd say there is no need for worry the day you need their assistance. Unless you're being a bad kitty.
    (1)
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  4. 11-04-2021 09:03 PM #14
    Aluja89
    Player
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    Join Date
    May 2018
    Posts
    466
    Character
    Aluja Bright
    World
    Cerberus
    Main Class
    Gunbreaker Lv 100
    You think that's bad? My 1.0 account stopped working and it took them over 6 years to get it back to work again.

    They're truly awful.
    (1)
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  5. 11-04-2021 09:35 PM #15
    Reap00
    Player Reap00's Avatar
    Join Date
    Aug 2013
    Posts
    998
    Character
    Riamara Skye
    World
    Marilith
    Main Class
    Red Mage Lv 100
    Quote Originally Posted by Wolwosh View Post
    I've been playing 14 for years and never gotten into trouble and needing costumer support, but i'm already dreading the day that I will need it..
    I've heard so many horror stories from friends ^^'
    I have never had issue one with SE customer support. Don't believe everything you read.
    (4)
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  6. 11-04-2021 10:41 PM #16
    Sotaris
    Player
    Sotaris's Avatar
    Join Date
    Apr 2018
    Posts
    2,185
    Character
    Meluwen Nobu
    World
    Lich
    Main Class
    White Mage Lv 100
    Quote Originally Posted by Aluja89 View Post
    You think that's bad? My 1.0 account stopped working and it took them over 6 years to get it back to work again.

    They're truly awful.
    x on that.
    (2)
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  7. 11-05-2021 12:40 AM #17
    Wolwosh
    Player
    Wolwosh's Avatar
    Join Date
    Sep 2013
    Posts
    644
    Character
    Ulorin Ardor
    World
    Zodiark
    Main Class
    Astrologian Lv 100
    I have and they told me in person.
    (0)
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  8. 11-05-2021 12:47 AM #18
    Kolsykol
    Player
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    Join Date
    Jul 2015
    Posts
    3,024
    Character
    Aelona Chillwind
    World
    Lich
    Main Class
    Ninja Lv 100
    Strange, I've gotten help through the ingame support at least within a couple of hours at most.
    Usually 1-3 hours.
    (1)
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