Good morning everyone and thank you for the additional information provided.

I do apologize for the delay in response to this issue. Just to confirm, have you attempted to toggle DirectX 11 support by selecting the ‘Config’ button on the launcher? Did this occur after updating the graphics card? Furthermore, have you attempted to uninstall or reinstall the drivers for your graphics card? Lastly, please be sure that Final Fantasy XIV is installed to the C: Drive as this would be the general main drive for the device. Please let us know if these methods help resolve the issue.

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