Constant crashing of the game, even persisting after reinstall

[Zos]

Like title says, for the last few days I've been getting error 17 so much too the point that the game in unplayable. I've reinstalled which made it better for a day but then it went back to how it was before. It also seems to come in waves where it'll be fine for a hour then crash repeatedly for the next hour. Not really sure what to do at this point.

[Dynratygus]

Good morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' In addition to the system report. Also, were any updates or changes made to the PC?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Zos]

no changes made to pc

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\zos24\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1002
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16315.383MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18747.383MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.389GB SYSTEM_FREEDISC_SPACE 684.514GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B0)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4071.508 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.691 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0368456.inf_amd64_f16f961b152ef3a8\B367348\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0368456.inf_amd64_f16f961b152ef3a8\B367348\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0368456.inf_amd64_f16f961b152ef3a8\B367348\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0368456.inf_amd64_f16f961b152ef3a8\B367348\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.20903.8001
SYSTEM_GRAPHICS_DRIVER_DATE 5/10/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 6 - SMB2430H (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A64A49D5-E786-401B-966F-88FA21D102AD}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.18
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E0D862CE-1C2C-4176-AD77-6AE48A90589C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Headphones (CORSAIR HS60 PRO SURROUND)
SYSTEM_SOUND_DEVICE_ID {5DEDA1E6-D201-441D-A9A0-1193572D0DB6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {537555D5-78BB-4EAE-B350-84AF594B7102}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1AD8F80-351E-11EC-8001444553540000}
SYSTEM_INPUT_NAME Wired Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1D89720-351E-11EC-8003444553540000}
SYSTEM_INPUT_NAME Wired Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A21BE1B0-351E-11EC-8004444553540000}
SYSTEM_INPUT_NAME CORSAIR HS60 PRO SURROUND
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1C44BD0-351E-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A23C8910-351E-11EC-8005444553540000}
SYSTEM_INPUT_NAME Wired Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A23C8910-351E-11EC-8006444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A23CB020-351E-11EC-8007444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A23CD730-351E-11EC-8008444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A23CD730-351E-11EC-8009444553540000}
SYSTEM_INPUT_NAME Wired Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Constant crashing of the game, even persisting after reinstall - Google Chrome
general-ff14 - Discord
Downloads
Microsoft Store
Microsoft Store
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Steam
FINAL FANTASY XIV ONLINE
GShade 3.4.1
Synaptics Pointing Device Driver
WinRAR 6.02 (64-bit)
Microsoft Update Health Tools


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000A68
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000016E0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000012EC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000084C
C:\Program Files (x86)\Steam\steam.exe 000017AC
C:\Program Files\Google\Chrome\Application\chrome.exe 00002938
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001754
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21084.79.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000EEC
C:\Users\zos24\AppData\Local\Discord\app-1.0.9003\Discord.exe 00001B18
C:\Users\zos24\AppData\Local\Microsoft\OneDrive\21.205.1003.0003\FileCoAuth.exe 00000580
C:\Users\zos24\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001BF0
C:\Users\zos24\OneDrive\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 00002E08
C:\WINDOWS\Explorer.EXE 000013D4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002180
C:\WINDOWS\system32\DllHost.exe 000014C8
C:\WINDOWS\system32\SearchFilterHost.exe 00000CB0
C:\WINDOWS\system32\SettingSyncHost.exe 00001CF4
C:\WINDOWS\system32\ctfmon.exe 000011D4
C:\WINDOWS\system32\sihost.exe 0000134C
C:\WINDOWS\system32\svchost.exe 00000708
C:\WINDOWS\system32\taskhostw.exe 0000037C
C:\Windows\System32\RuntimeBroker.exe 00001228
C:\Windows\System32\SecurityHealthSystray.exe 00001E44
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000019B0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001794
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000016F8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D64

[Dynratygus]

Greetings and thank you for the reply,

You can try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. In addition to this, could you try the following:

- Update your graphics card drivers to the latest version from the graphics card manufacturer's website. Make sure to do a clean install (or reinstall) of these drivers to reduce the potential of conflicting configurations.

- Disable any overlays (Geforce Experience, Discord overlay, etc.) that may be present while playing the game. Also make sure to close any other programs that are running alongside the game while playing.

Thank you for posting in the Final Fantasy XIV Technical Support Forums