Gotta love how they went out of their way to clarify that nothing actually changed and a GM will always look at the context of a report before taking action but people are still going "omg trolls are gonna get us on technicalities and we'll all get banned if we talk!!"

Seemed pretty obvious from the example they gave that they just wanted people to not escalate things. If someone's having trouble with a mechanic for any reason, barking orders at them ain't gonna make a difference. Whether they're trolling or just struggling.
If you expained the mechanics and the person is ignoring the explanation, don't double down just move on. And if they're trolling report them. I'm pretty sure if you say "please don't stand in the aoe marker" and the person reply "lol, you don't pay my sub" they're in more trouble than you are.