(sorry if wrong location to post. The official website sent me here and the sections to post are kinda vague)

So as everyone is going over the revised terms of service the thing I came across was a penalty point system and how over a course of time you will lose points and lower the chance of your account being terminated/punished. The intended goal is to "give players time to learn from their mistakes" but the big issue with it is as stated

"If the previously issued penalty was either a Caution or Warning, accrued Penalty Points will continue to decay until it reaches 0 points in a one-to-two-year period. However, if the previously issued penalty was a Temporary Service Account Suspension, then the accrued points will not start decaying until a minimum of a three to six-year period has passed and will not reach 0 points for a minimum of seven to ten years."

https://support.na.square-enix.com/f...&la=1&ret=rule

This is by far way to long to teach anyone a lesson and will instead make them quit. Someone had a bad day and it will take up to two years to remove the points put against them? What the.....

Got temp bad for bad behavior you should have known better about? Yeah it will take the whole life span of the game to reset the points..... 7 to 10 YEARS?!

I am saying someone needs to get off the moral high horse and realize people put years of their time into this game and points may eventually build up but punishing people permanently isn't going to make them fix nothing, it will instead make them resent the company for wiping out years of progress and being to unfair with the rules.

Please get someone higher up to revise those rules and make them actually fair for people.