Connection to lobby issues

[Vlenna]

So i been having this issue where my game disconnects from the lobby. It has been getting worse and I am at a total loss. since ATT doesnt like to update rural areas, I have to use a wireless connection to a hotspot. No choice so changing that isnt an option yet. I play a couple other MMO's and do not have this same issue on them. Sure I get random disconnects in them but that might happen a couple times a week, whereas in FF its happening multiple times in a 2 hour gaming session. I have updated my system, drivers and pretty much anything i can find to update. This computer is less than 6 months old and it is only with ff that I am having an issue. below you will find the system information. Any help will be appreciated.

Device name DESKTOP-JMQ5PRB
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 96E2DD53-0793-4048-8821-459FBA4703F8
Product ID 00325-82161-39890-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display


Edition Windows 10 Home
Version 21H1
Installed on ‎7/‎27/‎2021
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\bjwhi\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (16 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.5.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16126.785MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18814.785MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.886GB SYSTEM_FREEDISC_SPACE 693.809GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8063.393 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_47ed3926abae443f\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_47ed3926abae443f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_47ed3926abae443f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_47ed3926abae443f\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0100.9864
SYSTEM_GRAPHICS_DRIVER_DATE 8/19/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Laptop GPU
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14086 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0c6e3ab94104ee2f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0c6e3ab94104ee2f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0c6e3ab94104ee2f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0c6e3ab94104ee2f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9613
SYSTEM_GRAPHICS_DRIVER_DATE 10/5/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {EB180642-6B88-41E3-B96E-ADAA42F2B74B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9137.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/23/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1E78610-1106-11EC-8002444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11720880-EFE4-11EB-8002444553540000}
SYSTEM_INPUT_NAME GPIO Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11722F90-EFE4-11EB-8004444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {117256A0-EFE4-11EB-8008444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {117256A0-EFE4-11EB-8009444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {117BA570-EFE4-11EB-800A444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1E78610-1106-11EC-8003444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {117BF390-EFE4-11EB-800F444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1E78610-1106-11EC-8001444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {117C1AA0-EFE4-11EB-8011444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1E82250-1106-11EC-8004444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {117C1AA0-EFE4-11EB-8012444553540000}
SYSTEM_INPUT_NAME GPIO Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1E82250-1106-11EC-8005444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread and 2 more pages - Personal - Microsoft​ Edge
Microsoft Store
Microsoft Store
game
Alienware Command Center
Alienware Command Center
Microsoft Text Input Application
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Zeus and Poseidon
Pharaoh Gold
Children of the Nile Complete
Emperor - Rise of the Middle Kingdom
Guild Wars
Alienware Command Center Suite
Abbott USB Data Cable Installation
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Norton 360
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29914
Dell Digital Delivery Services
GOG GALAXY
Abbott USB Data Cable Installation
FreeStyle Auto-Assist
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Alienware OC Controls
LibreView Device Drivers3.3.1
Dell SupportAssist Remediation
Dell SupportAssist OS Recovery Plugin for Dell Update
Realtek Audio Driver
Alienware CC Components for AWCC (1.1.24.0)
BlueStacks 5
CCleaner
Microsoft 365 - en-us
Microsoft OneDrive
Dell Power Manager Service
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Alienware OCControls Service Installer
Microsoft Update Health Tools
Intel(R) LMS
Intel(R) Management Engine Components
Dell Update for Windows 10
Dell Mobile Connect Drivers
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29914
Intel(R) Management Engine Components
Alienware Command Center Suite
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29914
Dynamic Application Loader Host Interface Service
Dell SupportAssist OS Recovery Plugin for Dell Update
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Dell SupportAssist
Windows PC Health Check
NVIDIA Graphics Driver 496.13
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.92
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Dell SupportAssist Remediation
Intel(R) Management Engine Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Abbott Diabetes Care\FreeStyle Auto-Assist\adclaunchd.exe 00002C3C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001078
C:\Program Files (x86)\My Games\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000004F8
C:\Program Files (x86)\My Games\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000CF8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000012D8
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00003FCC
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00001BC8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002F28
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001E7C
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.7.0_x64__htrsf667h5kn2\AWCC.exe 00003F7C
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.7.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00004100
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2109.6305.0_x64__8wekyb3d8bbwe\Cortana.exe 00003708
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000030EC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.9022.0_x64__8wekyb3d8bbwe\GameBar.exe 000026FC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.9022.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00002420
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21084.79.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002A08
C:\Users\bjwhi\AppData\Local\Discord\app-1.0.9003\Discord.exe 00001790
C:\Users\bjwhi\AppData\Local\NhNotifSys\awsc\awscns.exe 00000360
C:\Windows\Explorer.EXE 000021B0
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_baf36d4852e8e257\igfxEMN.exe 00000F30
C:\Windows\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_eede4da71d933122\dptf_helper.exe 00002338
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_f31d3fd59f245137\RtkAudUService64.exe 000033C4
C:\Windows\System32\RuntimeBroker.exe 0000347C
C:\Windows\System32\SecurityHealthSystray.exe 00003348
C:\Windows\System32\oobe\UserOOBEBroker.exe 000007E8
C:\Windows\System32\svchost.exe 00003914
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002B60
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000BF0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000026B4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003220
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F7C
C:\Windows\system32\ApplicationFrameHost.exe 000039E8
C:\Windows\system32\DllHost.exe 00003B48
C:\Windows\system32\SettingSyncHost.exe 00002B40
C:\Windows\system32\conhost.exe 0000192C
C:\Windows\system32\sihost.exe 00000E9C
C:\Windows\system32\svchost.exe 00003C78
C:\Windows\system32\taskhostw.exe 000011E8

[Dynratygus]

Good morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does the disconnection happen when using a wired connection, or are you using WiFi? Additionally are you able to provide the exact error message received when the game disconnects?

Thank you for visiting the Final Fantasy Technical Support Forums

[Vlenna]

I cannot catch the code becasue it vanishes from the screen too fast. As i stated before, I have to use a wifi connection (via hotspot) due to at&T dragging their butts about upgrading rural areas off dsl. Sadly they also downgraded their dsl service on top of it. So I am stuck with wifi via hotspot cause i have no other choice.

[Dynratygus]

Good morning, and thank you for the reply,

What have you tried so far to alleviate the issue?

Thank you for visiting the Final Fantasy Technical Support Forums