Laptop: Battery/Plugged In Problems

[RobynDaBank]

Hello.

Previously, I installed the game and changed very little about the video settings as I didn't understand them. I cranked everything in graphics to Normal/Weak/Low to stay safe. I did not also change the default resolution the game put me on. This has served me well ever since July 30. My game plays on 30-40 FPS, even when on battery.

Come to present day. I opened NVIDIA to change a shortcut that interfered with in-game binds. It seems that simply launching the app made it change settings by itself, optimizing everything. My resolution gets widened, shrinking everything - but most importantly, on battery the game is no longer playable. I either receive normal frames only for them to suddenly dip to 10 FPS, or the game just stays at 14-15 FPS.

I have fixed the resolution issue but even when I changed back everything to settings I do remember, the FPS problems stay. I have attempted to change things when NVIDIA was on, and I have changed them without NVIDIA on. My battery is also being gobbled up super fast thanks to this, and never before has my fan turned on before this loud.

Will a reinstall of the game with NVIDIA unlaunched change things? I'd really like to go back to just a few hours ago when I could get my 35 FPS consistently whether on battery or on charging...

If there is any other system information required I can provide. These are the specs I got off the system details on my laptop.

Device name LAPTOP-JBOI7R16
Processor Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz 2.30 GHz
Installed RAM 8.00 GB (7.88 GB usable)
Device ID 116A77F6-D6DE-4D5E-8F01-0443A317BC66
Product ID 00327-35859-53194-AAOEM
System type 64-bit operating system, x64-based processor

Edit to mention that my graphics card is DirectX 11.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Does this issue occur if the game is played in windowed mode or borderless fullscreen? Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[RobynDaBank]

Thank you for replying so quickly! I always prefer the game to play on borderless windowed, as that was where the game stabilized when I first started playing. NVIDIA changed that to fullscreen, and when fixing my resolution issue I also changed that back to borderless windowed.

This information is with the NVIDIA application unlaunched. If needed I can get information with it running.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Name\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (8 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 8JCN56WW
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8066.301MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21378.301MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 200.211GB SYSTEM_FREEDISC_SPACE 99.877GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 275.480GB SYSTEM_FREEDISC_SPACE 125.051GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4033.150 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (48Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7d90afac159f566c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7d90afac159f566c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7d90afac159f566c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7d90afac159f566c\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8729
SYSTEM_GRAPHICS_DRIVER_DATE 10/12/2020 05:30:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8052 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_da683277df6a6d51\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_da683277df6a6d51\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_da683277df6a6d51\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_da683277df6a6d51\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5749
SYSTEM_GRAPHICS_DRIVER_DATE 11/20/2020 05:30:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {02665EE1-3042-41DF-8D1B-CE173AB6143B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8746.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/2/2019 05:30:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0E6FAB0-541B-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0E80C20-541B-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0E85A40-541B-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0E8A860-541B-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58DBB0D0-2B42-11EA-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58DC4D10-2B42-11EA-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Mail
Inbox - Hotmail ‎- Mail
Calculator
Calculator
Realtek Audio Console
Realtek Audio Console
NVIDIA GeForce Overlay
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
Notepad++ (32-bit x86)
Origin
Steam
Lenovo Vantage Service
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Java 8 Update 281
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Java Auto Updater
Intel(R) Chipset Device Software
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Blade & Soul
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Web Companion
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Canon LBP2900
Microsoft Office Home and Student 2019 - en-us
Heroes of Might & Magic V: Tribes of the East
Grim Dawn
Stardew Valley
Danganronpa 2: Goodbye Despair
Danganronpa V3: Killing Harmony
VLC media player
WinRAR 5.80 (64-bit)
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 457.49
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003ADC
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000031AC
C:\Program Files (x86)\Lenovo\VantageService\3.9.23.0\Lenovo.Vantage.AddinHost.exe 00002C54
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000027E0
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 000043F8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002C70
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001EBC
C:\Program Files\WindowsApps\AppleInc.iTunes_12121.1.54014.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002FA4
C:\Program Files\WindowsApps\E0469640.LenovoUtility_4.1.22.0_x64__5grkq8ppsgwt4\LaunchUtility\utility.exe 00002A78
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2109.6305.0_x64__8wekyb3d8bbwe\Cortana.exe 00002828
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002550
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00000764
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.9022.0_x64__8wekyb3d8bbwe\GameBar.exe 000036C8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.9022.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00004310
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21084.79.0_x64__8wekyb3d8bbwe\YourPhone.exe 00004684
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21092.10731.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001310
C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.3.185.0_x64__dt26b99r8h8gj\RtkUWP.exe 000010F8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20520.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00003BD8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20520.0_x64__8wekyb3d8bbwe\HxTsr.exe 000029B4
C:\Users\Name\AppData\Local\Programs\Lenovo\Lenovo Service Bridge\LSB.exe 00002768
C:\WINDOWS\Explorer.EXE 00001BD4
C:\WINDOWS\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.CompanionApp.exe 00003A64
C:\WINDOWS\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.Device.exe 000002EC
C:\WINDOWS\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe 00002E04
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_0d8dab4470c5524b\igfxEM.exe 000016F8
C:\WINDOWS\System32\svchost.exe 00000840
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003AF0
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001F68
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F54
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000028FC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004688
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000648
C:\WINDOWS\system32\DllHost.exe 00003F84
C:\WINDOWS\system32\MusNotifyIcon.exe 00002E54
C:\WINDOWS\system32\SettingSyncHost.exe 0000249C
C:\WINDOWS\system32\conhost.exe 00002458
C:\WINDOWS\system32\rundll32.exe 00003814
C:\WINDOWS\system32\sihost.exe 00001064
C:\WINDOWS\system32\svchost.exe 00000B50
C:\WINDOWS\system32\taskhostw.exe 00001514
C:\Windows\System32\CompPkgSrv.exe 00002AF4
C:\Windows\System32\GameBarPresenceWriter.exe 00002D70
C:\Windows\System32\RtkAudUService64.exe 00002E64
C:\Windows\System32\RuntimeBroker.exe 000044D4
C:\Windows\System32\oobe\UserOOBEBroker.exe 000035A0
C:\Windows\System32\smartscreen.exe 000030F4
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004068
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000FD0
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00002E44

[RobynDaBank]

I'd like to provide an update on the issue.

It seems that initially the game was switching to Intel(R) when on battery. I have managed to make it stay on GeForce GTX card, but once more the game is having dip spikes and drinking up battery and heat. At this point I'm unaware if this is a game problem or as a whole a system problem. I'll update my Windows and get some other support. Sorry and thank you.

[Dynratygus]

Thank you for the reply.

Thank you for the update! I was just going to let you know, there maybe some difficulties running the game on an integrated graphics card (those are no longer supported). Though its running on the GeForce GTXm you may want to try lowering the graphics settings just in case.

Thank you for visiting the Final Fantasy XIV Technical Support Forums