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  1. #1
    Player
    Valykaztrax's Avatar
    Join Date
    Feb 2021
    Posts
    3
    Character
    Raining Blossoms
    World
    Leviathan
    Main Class
    Dragoon Lv 80

    An expected error has occurred. Exiting Final Fantasy XIV.

    Good Afternoon

    This past few days the game hasnt been working, each time I log in to my character and the loading screen appears I get this message.

    ------------------------------------------

    An unexpected error has occurred. Exiting Final Fantasy XIV. 2021-08-16_14:18

    ffxiv_dx11.exe + 1318398
    ffxiv_dx11.exe + 131A98E
    ffxiv_dx11.exe + 131D455
    ffxiv_dx11.exe + 4687DC
    ffxiv_dx11.exe + 1975F2
    ffxiv_dx11.exe + 13E6A59
    KERNEL32.DLL + 17034
    ntdll.dll + 52651

    ------------------------------------------

    If I disable Directx11 in the launcher I get

    ------------------------------------------

    An unexpected error has occurred. Exiting Final Fantasy XIV. 2021-08-16_14:17

    ffxiv.exe + 102C39E
    ffxiv.exe + 17A05B
    ffxiv.exe + 17C17D
    ffxiv.exe + 18A1E2
    ffxiv.exe + 17D1B3
    ffxiv.exe + 32590C
    ffxiv.exe + 33D103
    ffxiv.exe + 345F05

    ------------------------------------------

    This change started on the 13/10/2021
    That day I logged in around 30 mins after the daily reset 12:30 and completed all 3 mini catpot (gold saucer) and retainer ventures.
    That same day I logged in again about 7 hours later (7:30 PM) and this problem started.

    The only changes to the PC in that time period were:
    1. Uninstall visual studio community 2019
    2. Uninstall Unity
    3. Genshin Impact version 2.2 update (failed update and later Uninstall of the game)

    All other games work fine

    I dont use mods.

    Posible solutions I have tried are:
    1. Verify files integrity
    2. Disable Steam, Discord and Geforce Experience Overlay
    3. Disable Fullscreen Optimizations
    4. Reinstall Visual Studio Community 2019 and Unity
    5. Unplug all peripherals
    6. Update drivers
    7. Clean Uninstall and Install drivers
    8. Disable antivirus
    9. Delete FFXIV.cfg file
    10. Delete FINAL FANTASY XIV - A Realm Reborn Folder (the one that holds config and HUD data)
    11. Update directx(it was up to date)
    12. Update Windows with Windows Update
    13. Used DISM /Online /Cleanup-Image /****, (No problems found)
    14. Made a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    15. Uninstall and Re-Install FFXIV (multiple times)
    16. Done Disk Cleanup
    17. Unistall FFXIV - Uninstall Steam Re-Install Steam - Install FFXIV
    18. Full reset of PC (reinstall windows 10 online, not local)

    During the multiple Re-Installs of FFXIV there have been cases where i was able to log in, but the moment I enter a loading screen the error message appears (enter dungeon, use aethernet, enter another zone, use teleport)
    (0)
    Last edited by Valykaztrax; 10-21-2021 at 05:10 AM.