NPC Maddeline in Gridana locks up game when trying to interact with her

[Skirata]

Greetings Wulfies,

Thank you very much for posting your concerns over your system freezing when you attempt to turn in the items for this quest. In order to best assist you with this issue we will be needing some additional information. While some of this information may seem irrelevant, it is best to have as much information as possible in these cases. Once this is filled out we will submit this for review for you.


ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

[Wulfies]

Good Evening All,

Please see responses, in red, to your above questions:

ISP: Verizon
Type of Internet Connection: FiOS
Internet Connection Speed: 20/15mb down/up
Date & Time: Any/All
Frequency: Any/All attempts to interact with NPC
Character Name: Wulfies Mightypaw
Race: Hyur
World: Sargatanas
Class/Skill Rank: 37 Leatherworker
Area and Coordinates: Gridana Leatherworker's Guild
Party or Solo: Solo
NPC Name: Maddelline
Monster Name: N/A
In-Game Time: Any/All
Steps: Try to interact with NPC and game freezes

Thank you