NPC Maddeline in Gridana locks up game when trying to interact with her

[Wulfies]

Greetings, I am currently completing my rank 36 Leatherworker class quest, "Head of the Class." I am to the point where I turn in the 5 "Toadskin Jackets" back to Maddeline but if i try to interact with her my system locks up and i can't interact. I have had several people try to interact with her and are having the same result.

I have been asked by both the GMs and your Tech support to post on this forum.

Please provide an ETA on when this will be resolved.

[Skirata]

Greetings Wulfies,

Thank you very much for posting your concerns over your system freezing when you attempt to turn in the items for this quest. In order to best assist you with this issue we will be needing some additional information. While some of this information may seem irrelevant, it is best to have as much information as possible in these cases. Once this is filled out we will submit this for review for you.


ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

[Raldo]

This issue has been known for several months now.

Here is a guide for you to use in the mean time:

1) Open your journal and obtain whatever ingredients it says. (Ignore that it says jackets)
2) Craft those ingredients or look up whatever those ingredients would make.
3) Make or otherwise obtain 5 of the resulting item.
4) Talk to the lady that usually freezes you.

[Wulfies]

Good Evening All,

Please see responses, in red, to your above questions:

ISP: Verizon
Type of Internet Connection: FiOS
Internet Connection Speed: 20/15mb down/up
Date & Time: Any/All
Frequency: Any/All attempts to interact with NPC
Character Name: Wulfies Mightypaw
Race: Hyur
World: Sargatanas
Class/Skill Rank: 37 Leatherworker
Area and Coordinates: Gridana Leatherworker's Guild
Party or Solo: Solo
NPC Name: Maddelline
Monster Name: N/A
In-Game Time: Any/All
Steps: Try to interact with NPC and game freezes

Thank you

[Baccanale]

Greetings, Wulfies!

Thank you for posting the information that Skirata requested. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on your thread, but I do recommend checking here or here for any details regarding the development team's investigation. I also suggest contacting the SQUARE ENIX Support Center, just in case they may be able to help you resolve this matter. Thanks again for your report!