Success getting Gil restored that was removed by a compromised account?

[lezard21]

(and to get ahead of it, this guy is an IRL friend - he didn't swipe it and keep it).

See the thing is, how can you prove to Square Enix's devs (or for that matter any game's devs) that you and your friend did not fake an account theft, agree to remove the money out of the chest, trade it to another FC friend for safekeeping, request a rollback for the FC money and then retrieve the money from your FC friend essentially doubling what you initially had?

Not saying it's the case here, but it's the reason why games generally don't do rollback for compromised accounts: because people can act in cahoots outside the game. SE is extremely nice in rolling back accounts that were phised when they are not in the obligation of doing so as per the ToS (it was not hacked, hack involves a failure on part of Squarenix's security whereas phised is the player's fault at failing to comply with not sharing their account information rule)

There's a difference between "Someone with proper authorization withdrew the money and I want to retroactively cancel it" (Your examples) and "Someone literally hacked an account to get access."

Not that it'll make a difference to SE. But the two situations aren't the same.

Wait, so are you saying that someone got their account phised and then whoever phised that account hacked the game code to give themselves access to FC bank? Cause that's an entirely different and more grave issue from "someone with bank access got their account phised" that would require SE to investigate their servers' security.