Before anyone takes me in bad faith: I am not trying to imply that the current game moderators aren't doing their best with what they have. I am arguing that they need more resources and that the game's moderation system itself should be updated.

I can only speak to my experience as an English-speaking NA player, but we have a big problem with bots, scams, and RMT. It's blatant, and it's everywhere. I have gotten the same phishing link sent to me through tells three times in the past two days. Whenever you enter any of the three starting cities (especially Limsa Lominsa), you will see bots advertising RMT sites (though this has been reduced since the context command to report RMT activity was introduced; this was a nice improvement). There are savage and ultimate raid clear selling ads clogging up party finder urging those interested to communicate via Discord all the time, and it's common knowledge that those clears are being sold for real money. It's common to see hordes of bots teleporting through main story quests, and this is especially frustrating when we're experiencing such intense congestion with Endwalker around the corner.

In addition, I've seen a lot of frustration with the lack of transparency in moderation decisions. The story of the person who got a strike on their account for spamming Holy in Limsa Lominsa that made the rounds in the community a while back contrasts harshly with players who have made multiple reports about in-game stalking/harassment and never saw any changes in their situation. A friend of mine was suspended once and she has absolutely no idea what it was for; she tends to be crass, but what did she say that crossed an invisible line that she should avoid in the future? She will probably never know.