FF14 crashes during high particle scenes

[Thukoolo]

Good morning Larzerus! Thank you for posting in the Final Fantasy XIV Technical Support Forums. We apologize for the delay in response to this issue.

Please try the following below to possibly help with this issue:
- Update and reinstall the drivers for your graphics card.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.

If these troubleshooting tips do not resolve the issue, please provide the following below:
What Platform? (Steam/Windows)
Does this only happen to one character or all characters?
When you launched the game in DirectX 9, did this help with the situation?
What happens when you leave a character idle in high volume areas?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Larzerus]

Good morning Larzerus! Thank you for posting in the Final Fantasy XIV Technical Support Forums. We apologize for the delay in response to this issue.

Please try the following below to possibly help with this issue:
- Update and reinstall the drivers for your graphics card.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.

If these troubleshooting tips do not resolve the issue, please provide the following below:
What Platform? (Steam/Windows)
Does this only happen to one character or all characters?
When you launched the game in DirectX 9, did this help with the situation?
What happens when you leave a character idle in high volume areas?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I am playing on Windows - Standalone client.
Happens with one character, since i do not have more than one.
DirectX 9 didn't change anything. Still crashed at the same moment.
When i leave my Character to stay idle in, for example in Limsa Lominsa, nothing happens.

The above mentioned steps had already been undertaken, to no avail.

What i had noticed is, that it always crashes if there is a lot of smoke or highly flashy animations. The same crash happened during the ENDWALKER Benchmark while flying through a smokey area.

Example 1: CUTSCENE https://youtu.be/3MFYXNc76nc?t=1294 -> Shortly, after this very moment when the shards, which are stuck in his body explode, my pc crashes. I tried it multiple times with different settings, which all had the same result.
Example 2: Boss Fight: https://youtu.be/-SVLSK51ifo -> When he casts Heavensflame, circles are spawned beneath the players. When it explodes, my pc crashes.