Can no longer launch the game (HTTPS System Error)

[Anetrix]

Hi, I go to log onto the game and I get an error upon launching the client, which says;

"A system error has occurred: -2146697211
HTTPS System Error"

I have never had this happen before.

I have done the internet explorer method, didn't work.

And I just now uninstalled and reinstalled it, but I still get the same error.

I am using the standalone launcher, Windows 10, and a wired connection.

UPDATE: I downloaded it on my brothers PC, who is wired on the same network as I am, and it loads just fine on his.

UPDATE: I fixed the issue by resetting my Internet Explorer settings. My Internet Explorer wasn't getting a connection for some reason, but once I reset it, it did, and FFXIV began to boot again!

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Could you try the following:


-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Anetrix]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Could you try the following:


-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I have done that. It is not a network issue because it boots just fine on my brothers computer, who is connected to the same modem as I am.

[Thukoolo]

Good morning Anetrix and thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to the 'Closed Concerns' sub forum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!