Greetings fellow Eorzean!

I apologize for the inconvenience you are experiencing. Unfortunately, we are unable to provide any hints or tips regarding any in-game story/quest progression. We advise checking with your fellow players in game or researching many of the online resources such as the Lodestone forum posts for any information regarding the main scenario you are having trouble with.

If the issue happens to be an in-game bug, please create a new forum thread under the "Bug Reports" > "In-Game Bugs" section. We will be moving this thread to "Separate Support Required"

Thank you for contacting Final Fantasy XIV Technical Support.